Customer Representative

2 weeks ago


Liverpool, United Kingdom Emson Creative Partners Full time

**About us**

Emson Creative Partners is a small business in Liverpool. We are professional, customer-centric and creative.

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training

**Customer Representative**

**Job Duties**:

- Work directly with customers to determine customer needs and recommend products that will meet their needs.
- Work with customers to resolve customer issues, complaints, and concerns.
- Keep records of customer interactions, processing of customer orders, and any other activities required of the Customer Representative.
- Keep current on industry trends, best practices, and regulations to ensure successful delivery of customer satisfaction.
- Keep current on industry trends, best practices, and regulations through training and educational materials provided by Emson Creative Partners or other industry sources.

**Required Skills**:

- Ability to learn the company’s sales process in a timely manner in order to contact customers in a timely manner following outbound calls from the company’s sales department.
- Ability to perform general office duties such as filing, answering phones, faxing (if necessary), data entry into company system for use by sales department, etc., as assigned by management.

**Salary**: £22,634.86-£23,124.20 per year

**Benefits**:

- Company events
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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