Customer Representative
2 weeks ago
**About us**
Emson Creative Partners is a small business in Liverpool. We are professional, customer-centric and creative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
**Customer Representative**
**Job Duties**:
- Work directly with customers to determine customer needs and recommend products that will meet their needs.
- Work with customers to resolve customer issues, complaints, and concerns.
- Keep records of customer interactions, processing of customer orders, and any other activities required of the Customer Representative.
- Keep current on industry trends, best practices, and regulations to ensure successful delivery of customer satisfaction.
- Keep current on industry trends, best practices, and regulations through training and educational materials provided by Emson Creative Partners or other industry sources.
**Required Skills**:
- Ability to learn the company’s sales process in a timely manner in order to contact customers in a timely manner following outbound calls from the company’s sales department.
- Ability to perform general office duties such as filing, answering phones, faxing (if necessary), data entry into company system for use by sales department, etc., as assigned by management.
**Salary**: £22,634.86-£23,124.20 per year
**Benefits**:
- Company events
- Sick pay
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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