Customer Support Representative

3 weeks ago


Liverpool, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Duties**:

- Respond to customer inquiries and provide accurate information about our products and services
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer records and update information as needed
- Perform data entry tasks to update customer accounts
- Upsell products or services when appropriate
- Collaborate with other team members to ensure customer satisfaction

**Qualifications**:

- Excellent phone etiquette and strong communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong attention to detail and ability to multitask
- Previous experience in customer service or a related field is preferred
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

Pay: From £24,391.31 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/05/2024



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