Customer Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service and support to our valued customers.
**Responsibilities**:
- Provide accurate information and assistance to customers regarding products and services
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Utilize phone etiquette and active listening skills to understand customer needs and provide appropriate solutions
- Analyze customer accounts and data to identify trends or patterns that may impact customer satisfaction
- Collaborate with other team members and departments to ensure seamless customer experiences
**Qualifications**:
- Strong communication and interpersonal skills
- Excellent phone etiquette with the ability to communicate clearly and effectively
- Strong problem-solving skills with the ability to analyze information and provide appropriate solutions
**Salary**: From £23,241.92 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 17/04/2024
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