Customer Representative

2 weeks ago


Liverpool, United Kingdom Connected Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service and support to our valued customers.

**Responsibilities**:

- Provide accurate information and assistance to customers regarding products and services
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Utilize phone etiquette and active listening skills to understand customer needs and provide appropriate solutions
- Analyze customer accounts and data to identify trends or patterns that may impact customer satisfaction
- Collaborate with other team members and departments to ensure seamless customer experiences

**Qualifications**:

- Strong communication and interpersonal skills
- Excellent phone etiquette with the ability to communicate clearly and effectively
- Strong problem-solving skills with the ability to analyze information and provide appropriate solutions

**Salary**: From £23,241.92 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 17/04/2024



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