Customer Care Representative

3 weeks ago


Liverpool, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Communicate effectively with customers via various face to face channels to address inquiries and resolve issues
- Provide accurate and timely information regarding products, services, and promotions
- Upsell products and services to maximize sales opportunities
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and provide suggestions for process improvements
- Collaborate with cross-functional teams to ensure customer satisfaction

**Skills**:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

Pay: From £25,391.31 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 23/05/2024



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