Customer Relationship Executive

3 weeks ago


Liverpool, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our valued customers. This is a great opportunity to work in a fast-paced and dynamic environment where you can utilize your excellent communication and problem-solving skills.

**Responsibilities**:

- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide product information
- Analyze customer needs and recommend appropriate solutions or products
- Provide accurate and timely responses to customer inquiries
- Maintain customer records and update information in the database
- Assist with order processing, including data entry and order tracking
- Upsell products or services to customers when appropriate

**Skills**:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide effective solutions
- Proficient in data entry and navigating computer systems

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/05/2024



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