Customer Relationship Executive
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our valued customers. This is a great opportunity to work in a fast-paced and dynamic environment where you can utilize your excellent communication and problem-solving skills.
**Responsibilities**:
- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide product information
- Analyze customer needs and recommend appropriate solutions or products
- Provide accurate and timely responses to customer inquiries
- Maintain customer records and update information in the database
- Assist with order processing, including data entry and order tracking
- Upsell products or services to customers when appropriate
**Skills**:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide effective solutions
- Proficient in data entry and navigating computer systems
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 25/05/2024
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