Business Support Officer

3 months ago

Hereford, United Kingdom Hoople Recruitment Full time

**About The Role**:
***

Business Support Officer (Home First)
Location: Town Hall Hereford
Hours: 37.00 per Week

**Salary**: £20,388

Closing Date:
We are seeking an adaptable individual with a positive and forward thinking “can do” attitude. You will be the first point of contact for anybody making contact with the service and therefore an individual with an empathetic and compassionate attitude is essential for this role.

Administration experience in a similar role is essential.
In this role you will be supporting the day to day running of the Urgent Care and Reablement Service. Home first is a fast paced and dynamic service, the Business Support Officer role is a crucial function within the team.
You will be responsible for managing your own workload, therefore the ability to multitask and work to timescales is crucial.
You will be responsible for;
- Answering and appropriately responding to telephone calls from staff, service users and members of the public
- Overseeing staff annual leave and sickness with guidance from managers
- Booking and overseeing staff training with guidance from managers
- Raising purchase orders and monitoring the financial spend of the purchase card
- Maintenance of staff information - keeping personal files in good order and in line with GDPR and confidentiality standards
- Managing your own projects to improve the administration function within the service
- Supporting the recruitment and induction of new starters with management guidance
- Documenting records of conversations/discussion on the council electronic records system.
- Minute taking of all informal and formal meetings
- Any additional administration tasks required by the team

**Benefits**:
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

**About Us**:
***

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values
- Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
- Customer focus - Satisfying our customers and helping them to support themselves
- Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
- Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
- Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals

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