Band 4 Group Support Administrator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
There is a new Group Support Administrator post within the Haematology and Oncology Operational Team at University Hospitals Birmingham (UHB). The role will provide operational support, including administrative and coordination of services across the specialties. If you thrive working in a fast-paced environment with a variety of tasks and changing priorities, this is the role for you.

The post holder will gain an understanding of the day-to-day delivery of services, work collaboratively with multi-speciality teams, and gain knowledge of performance, governance, quality and insight into service improvement. You will be part of the management team, working alongside the operational team to deliver quality patient care.

The successful post holder should be able to demonstrate a good, foundational knowledge of national NHS targets for Referral to Treatment pathways and Cancer performance targets. Successful applicants will need excellent administration skills, demonstrating initiative and good judgement when managing tasks, working to deadlines and prioritising service needs.

The Haematology and Oncology Operations team are looking to recruit an enthusiastic, organised and flexible individual to join the service. The post holder will join a well-developed team and be encouraged in their learning and development. This is an excellent role into a career in healthcare operational management.

Please note, the recruitment process will include an in person interview and assessment.

**Main duties, tasks & skills required**:
The post holder will provide a comprehensive administration service to the Operations team across Haematology and Oncology at University Hospitals Birmingham (UHB), working collaboratively with clinical and administrative colleagues and stakeholders to provide an efficient operational service.

It is essential that the post holder exercises initiative and judgement, using acquired skills and knowledge, to appropriately respond to the changing needs of the specialties, in line with key service development projects and areas for support.

Cross-site working and working from home will also be required.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4)
- Business Administration NVQ level 3 or equivalent experience in an Administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- Experience of dealing with the Public/Customer service experience
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare
- Previous experience of transcribing formal minutes

**Additional Criteria**:
**Essential**:

- Knowledge of dealing with non-routine issues demonstrating problem solving for an area of work
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisational skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients and visitors
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful s

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