Operations Administrator

3 weeks ago


North Ferriby, United Kingdom BSW Group Full time

**Operations Administrator / Key Account Coordinator**

We have a fantastic role reporting to the Warehouse and Transport Manager, with a dotted-line relationship into our highly experienced Head of Industrial Sales.

As our Operations Administrator and Key Account Coordinator, this dual role is based at our flagship manufacturing site in Melton, North Ferriby. You will mainly work as a member of the site operations administration team supporting the full administration process from sale to delivery. In addition, you will manage the key customer accounts, specifically in relation to our sales of residue/shavings.

Your main responsibilities will include:
**Key account coordination**:

- Provide an exceptional and market leading service to residue customers, specifically managing the key account relationships and supporting the Head of Industrial Sales with the development of a sales strategy.
- Ensure all residue enquiries are followed up using agreed procedures and within agreed timescales.
- Assist with solutions within the residue operations and production and support continuous improvement initiatives across the manufacturing sites.
- Support with delivering the budgeted financials in conjunction with Head of Industrial Sales.
- Visit customer and operational sites as an when appropriate (occasional).

**Operations administration**
- Involved in all aspects of merchant customer delivery and operational queries, including but not limited to: PODs, delivery paperwork,
- Liaise with the Production and Inventory functions regarding stock supply and / or issues.
- Be responsible for SAP system processing for internal stock transfers and any rejected loads.
- Generate operational reporting matrix and taking appropriate action as necessary.
- Troubleshoot and resolve issues by involving multiple operational functions, to reach a satisfactory conclusion.
- Coordinate customer product returns ensuring full communication to relevant functions.

We are looking for a highly competent all-round administrator or coordinator, with an interest in sales/account management. Ideally, you will have experience of using a SAP system, but more importantly, it is your experience of working in a customer service or junior key account management role that we are looking for. Being from the timber industry or having knowledge of the equestrian market would be an advantage.

You will ideally be a personable individual, who is naturally a self-starter with an enthusiasm to make changes and drive solutions to problems. You’ll be someone who uses their initiative and have strong communication skills, with a genuine business curiosity and commercial acumen.

Not only will we provide you with a work environment which is caring, fun, and nice to work in, we offer a competitive salary and fantastic pension contribution of up to 10% of your salary. You also receive Life Assurance x 4 of your basic salary, 33 days annual leave including Bank Holidays and exclusive access to “Timber Treats”, a discount and cashback scheme giving you the opportunity to save money from hundreds of retailers and services throughout the UK.

Hours of work are Monday to Friday, 8am -5pm however we welcome discussions around flexible working.
- The Company_
- BSW Timber Solutions and Bayram Timber Ltd are now part of the very successful BSW Group. With six main operating divisions and part of the largest sawmilling business in the UK, collectively we produce over 1.2 million cubic metres of sawn timber per year and employee over 1400 people. Within BSW Timber Solutions, we have four sites in Stoke, Hull, Welshpool and Grangemouth._



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