Duty Support Officer

3 months ago

Leeds, United Kingdom Leeds Bradford Airport Full time

**Duty Support Officer**:
Leeds Bradford Airport is one of the fastest-growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high-quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering outstanding service for our customers.

We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do.

To support the Customer Experience team, we are looking to recruit a Duty Support Officer to join Leeds Bradford Airport, to assist in providing additional outstanding support to the terminal operation.

**Snapshot of the role**:
The main role of the Duty Support Officer (DSO) will be to support the Airport Duty Manager (ADM) with the operational needs of LBA. The DSO on shift will be the main contact for all day to day operational needs, escalating major findings to the ADM.

As the DSO role will mainly consist of being in and around the terminal, it is imperative that the DSO prioritises the customer journey through LBA. The DSO will be the ‘eyes & ears’ of the terminal, ensuring the customer experience is maintained at a high standard and improvements made where necessary. The business has a high drive on customer experience and the face to face communication with passengers will be led and delivered by the DSO Team, ensuring that members of the team are based at key areas within the terminal delivering high customer service to all passengers.

Throughout a day’s operation the DSO will be based in the terminal operation, conducting regular checks on all areas of the terminal. Whilst the priority of the role will be the face to face communication with passengers, the appearance of the terminal is also a high priority of the business, ensuring all passengers experience the best journey through LBA as possible. The DSO Team will be responsible for ensuing all areas of the terminal remain fully operational, ensuring the safety, security and experience for all passengers remain at a high standard.

**Duties include**:
Stand/Gate changes & belt allocations for the day, checking at regular intervals throughout the day to ensure that any changes to the schedule do not impact operations - liaising with AOU if any issues are encountered.

Responsible for overseeing outbound operation, ensuring Swissport/ Jet2 are complying with LBA gate/lane procedures.

Liaising with Swissport Supervisors & Jet2 Supervisors for all gate changes.

Responsible for overseeing inbound operation, ensuring Swissport/ Jet2 are complying with LBA arrivals procedures.

Liaising with Swissport Supervisors & Jet2 Supervisors for all belt allocations.

Management of landside Security queue in peak times.

Manage baggage belt performance in Check-in Hall A / B, escalating any issues to ADM.

Provide passenger wayfinding/ queue management & customer service support for any queues encountered.

Responsible for conducting all terminal audits, logging any issues on Centrik.

Responsible for conducting weekly terminal fire audit, logging any issues on Centrik.

Continuous terminal audits, ensuring all areas of the business are operational
- Terminal Ops, Commercial offering & performance, Cleaning standards and Maintenance of the building.

Responsible for logging and managing lost property.

**What we are looking for**:
As well as a first class customer focus, we need someone who will fit into our LBA family. You must be committed to work with your colleagues as ONE TEAM, to always show highest levels of integrity and DO THE RIGHT THING and to genuinely want to BE THE BEST to help our business become one of the leading airports in the UK.

**What we will offer in return**:
Competitive salary

Annual salary review

Free onsite parking

Electric Vehicle Scheme

Pension scheme

Life Assurance

Brand new shiny, top of the range office

Cycle to work scheme

Free lounge access

Onsite discounts

Friendly work environment

Employee Assistance programme

Genuine career opportunities

  • Duty Support Officer

    2 months ago

    Leeds, United Kingdom Leeds Bradford Airport Full time

    **Role Title: Duty Support Officer** **Responsible to: Calum Burrows, Senior Airport Duty Manager** To support the Customer Experience team, we are looking to recruit a Duty Support Officer to join Leeds Bradford Airport, to assist in providing addition support to the terminal operation. The main role of the Duty Support Officer (DSO) will be to support...

  • Duty Officer

    1 day ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Job DescriptionJob Title: Duty Officer - Leisure Centre ManagerJob Summary:We are seeking a highly motivated and experienced Duty Officer to join our team at Leeds City Council. As a key member of our leisure centre management team, you will be responsible for leading the day-to-day operations of our leisure centre, ensuring the delivery of high-quality...

  • Duty Officer

    2 days ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Job DescriptionJob Title: Duty Officer - Leisure Centre ManagerJob Summary:We are seeking a highly motivated and experienced Duty Officer to join our team at Leeds City Council. As a key member of our leisure centre management team, you will be responsible for leading the day-to-day operations of our leisure centre, ensuring the delivery of high-quality...

  • Office Support Specialist

    3 days ago

    Leeds, Leeds, United Kingdom BJSS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Office Support Specialist to join our Operations Team at BJSS. As an Office Support Specialist, you will play a vital role in ensuring the smooth day-to-day operations of our office.Key ResponsibilitiesGeneral DutiesProvide exceptional reception services, including greeting visitors,...

  • Office Support Specialist

    1 day ago

    Leeds, Leeds, United Kingdom BJSS Full time

    About UsBJSS is a leading technology consultancy that has been delivering innovative solutions to complex problems for over 30 years. We pride ourselves on our collaborative and open culture, and our commitment to world-class delivery.We are looking for an Office Support Specialist to join our team in our Leeds office. This is an exciting opportunity for...

  • Office Support Specialist

    2 days ago

    Leeds, Leeds, United Kingdom BJSS Full time

    About UsBJSS is a leading technology consultancy that has been delivering innovative solutions to complex problems for over 30 years. We pride ourselves on our collaborative and open culture, and our commitment to world-class delivery.We are looking for an Office Support Specialist to join our team in our Leeds office. This is an exciting opportunity for...

  • Office Administrator

    3 months ago

    Leeds, United Kingdom Reflections Community Support Full time

    **Main duties**: - Always promote the Company Mission Statement. - To work closely with Registered Manager - Deal effectively with all enquiries by Service Users, Social Services, Families and Staff members, Regulators and sales representatives, and any other outside agencies. - Issue Offer of Acceptance letter and contract to new service users/families and...

  • Support Officer

    3 months ago

    Leeds, United Kingdom Ministry of Justice Full time

    **Support Officer - Leeds Probate - 75581** **£21,775** **Leeds**: **Job Title**:CTSC Support Officer **Grade**:AO **Location**:Brighton Probate **About us** Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If...

  • Support Officer

    3 months ago

    Leeds, United Kingdom Ministry of Justice Full time

    **Support Officer - Leeds Probate - 75742** **£21,775** **Leeds**: **Job Title**:CTSC Support Officer **Grade**:AO **Location**:Leeds Probate **About us** Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If...

  • Duty Officer

    1 day ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Job DescriptionJob Title: Duty Officer - Leisure Centre ManagerJob Summary:We are seeking a highly motivated and experienced Duty Officer to join our team at Leeds City Council. As a key member of our leisure centre management team, you will be responsible for leading the day-to-day operations of our leisure centre, ensuring the delivery of high-quality...

  • Duty Officer

    3 days ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Job DescriptionJob Title: Duty Officer - Leisure Centre ManagerJob Summary:We are seeking a highly motivated and experienced Duty Officer to join our team at Leeds City Council. As a key member of our leisure centre management team, you will be responsible for leading the day-to-day operations of our leisure centre, ensuring the delivery of high-quality...

  • Duties Planner external

    3 months ago

    Leeds, United Kingdom West Yorkshire Police Full time

    Location - Leeds Salary - £23,100 to £25,353 per annum Job Advert - THIS VACANCY HAS BEEN ADVERTISED EXTERNALLY - Duties Planner - Force Planning Unit - Duties - Leeds District Headquarters - Elland Road, Leeds - 4 x full-time permanent posts - Are you enthusiastic with a positive attitude, a problem-solving approach, and the ability to make decisions?...

  • Seasonal Customer Service Assistant

    3 months ago

    Leeds, United Kingdom World Duty Free Full time

    Location: Leeds Position: Part Time **Salary**: Competitive Hourly Rate **Seasonal Customer Assistant - Customer Service Advisor** **Location** - Leeds Airport **Pay **- competitive hourly rate plus excellent benefits **Contract **- 18-21 hours per week, part time, seasonal role, August-November **Shift Pattern - **3 days out of 7 / 3 days on, 3 days...

  • Seasonal Customer Service Assistant

    3 months ago

    Leeds, United Kingdom World Duty Free Full time

    Location: Leeds Position: Part Time **Salary**: Competitive Hourly Rate **Seasonal Customer Assistant - Customer Service Advisor** **Location** - Leeds Airport **Pay **- competitive hourly rate plus excellent benefits **Contract **- 18-24.5 hours per week, part time, seasonal role, September - 30th November **Shift Pattern - **3 days on, 3 days off...

  • Replenishment Administration Leader

    3 months ago

    Leeds, United Kingdom World Duty Free Full time

    Location: Leeds Position: Full Time **Salary**: Competitive Annual Salary Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Replenishment Manager - Replenishment Administration...

  • Seasonal Customer Service Assistant

    3 months ago

    Leeds, United Kingdom World Duty Free Full time

    Location: Leeds Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Excellent company benefits, including staff discount, free parking, health plan, pension plan, travel discount and more - Seasonal Customer Assistant - Seasonal Customer Service Advisor- Location - Leeds Airport- Pay - competitive hourly rate plus excellent benefits-...

  • Replenishment Assistant

    3 months ago

    Leeds, United Kingdom World Duty Free Full time

    Location: Leeds Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Excellent company benefits, including staff discount, free parking, health plan, pension plan, travel discount and more **Replenishment Assistant | Back of house Retail Assistant** **Location** - Leeds Airport **Pay** - Competitive hourly rate **Bonus** - Fantastic...

  • Management Support Officer

    3 months ago

    Leeds, United Kingdom University of Leeds Full time

    Management Support Officer Are you looking for a challenging role that enables you to work across a diverse range of activities and with a variety of people? Do you have excellent communication and interpersonal skills, with the ability to work effectively with a wide range of people? Are you looking to be part of a vibrant and effective...

  • Seasonal Customer Service Assistant

    3 months ago

    Leeds, United Kingdom World Duty Free Full time

    Location: Leeds Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Excellent company benefits, including staff discount, free parking, health plan, pension plan, travel discount and more - Seasonal Customer Assistant - Seasonal Customer Service Advisor- Location - Leeds Airport- Pay - competitive hourly rate plus excellent benefits-...

  • Fundraising Office Support Volunteer

    3 months ago

    Leeds, United Kingdom Candlelighters Full time

    **Job Summary** This is an exciting time for the Candlelighters fundraising team as we aim to grow income and continue providing our incredible services to families. To achieve this, the Fundraising Team work hard to deliver a number of income streams including community fundraising, corporate fundraising and individual giving. As **Fundraising Office...