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Duty Officer
2 months ago
Job Title: Duty Officer - Leisure Centre Manager
Job Summary:
We are seeking a highly motivated and experienced Duty Officer to join our team at Leeds City Council. As a key member of our leisure centre management team, you will be responsible for leading the day-to-day operations of our leisure centre, ensuring the delivery of high-quality services to our customers.
Key Responsibilities:
- Lead the day-to-day management of the leisure centre, including supervising staff, managing facilities, and ensuring compliance with health and safety regulations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage budgets and resources to ensure efficient operation of the leisure centre.
- Collaborate with colleagues to achieve business objectives and improve overall performance.
- Ensure effective communication with customers, staff, and stakeholders.
- Contribute to the development and implementation of policies and procedures to ensure the smooth operation of the leisure centre.
Requirements:
- Proven experience in a similar role, preferably in a leisure or customer-facing environment.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Knowledge of health and safety regulations and procedures, with the ability to ensure compliance in a leisure centre environment.
Desirable Qualifications:
- Relevant qualifications in leisure management, customer service, or a related field.
- Experience of working in a quality assurance system.
- Knowledge of hospitality and customer service principles.
What We Offer:
As a Duty Officer with Leeds City Council, you will have the opportunity to work in a dynamic and supportive team environment, with access to training and development opportunities to help you achieve your career goals.
How to Apply:
If you are a motivated and experienced individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.
