Duty Officer

2 months ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at the Pudsey Leisure Centre. As a key member of our operations team, you will be responsible for leading the day-to-day management of the centre, ensuring the delivery of high-quality services to our customers.

Key Responsibilities
  • Lead the management of the leisure centre, including supervising staff, maintaining high standards of service and customer care, and ensuring the centre is clean and well-maintained.
  • Develop and implement effective operational plans to meet the needs of our customers and stakeholders.
  • Ensure the centre is run in accordance with health and safety policies and procedures, and that all staff are trained and equipped to manage emergencies.
  • Work closely with the Leisure Centre Manager to develop and implement strategies to increase customer participation and engagement.
  • Manage budgets and resources effectively to ensure the centre operates within budget.
  • Develop and maintain effective relationships with customers, stakeholders, and colleagues to ensure the centre is a positive and welcoming environment.
Requirements
  • Proven experience in a similar role, with a strong understanding of leisure centre operations and customer service principles.
  • Excellent leadership and management skills, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and colleagues.
  • Ability to work accurately with numbers and manage budgets effectively.
  • Knowledge of health and safety policies and procedures, and the ability to implement them effectively.
  • Ability to work flexibly, including evenings and weekends, and to be available for emergency call-outs.
What We Offer

We offer a competitive salary and benefits package, including annual leave entitlement, flexible working arrangements, and opportunities for professional development and career progression.

We are committed to providing a positive and inclusive work environment, and we welcome applications from candidates who share our values and are passionate about delivering excellent customer service.

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