Service Desk Administrator
1 week ago
We have a need to increase the capacity of our administration team following the winning of new government contracts.
**Overview of role**
As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated.
**Reporting to**:
Support Manager
**Hours**:
39 Hours minimum per week
**Duties Include**:
- Ensure clients callouts/faults are actioned in a timely manner
- Monitor and take action from activations reports, follow up with PSNI/Garda where relevant
- Book service appointments with clients
- Allocate jobs to engineers
- Monitor engineers completed PDA timesheet and reports
- Log enquiries on database for additional works
- Provide details to Procurement for any equipment required
- Liaise with PSNI/Garda regarding alarm activations
- Maintain client database
- Deliver a high level of customer service at all times
- This list is not exhaustive
**SKILLS SET**:
- IT skills, minimum Microsoft Packages
- Customer Care
- Ability to work in a team environment
- Organisational Skills
- Multi-tasking Skills
**Benefits**:
- Learning & Development Support
- Company Events
- Company Pension
Pay: From £11.50 per hour
Expected hours: No less than 39 per week
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
Reference ID: 10033
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