Service Desk Administrator

6 months ago


Fermanagh District, United Kingdom McElwaine Security Services Ltd Full time

We have a need to increase the capacity of our administration team following the winning of new government contracts.

**Overview of role**

As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated.

**Reporting to**:
Support Manager

**Hours**:
39 Hours minimum per week

**Duties Include**:

- Ensure clients callouts/faults are actioned in a timely manner
- Monitor and take action from activations reports, follow up with PSNI/Garda where relevant
- Book service appointments with clients
- Allocate jobs to engineers
- Monitor engineers completed PDA timesheet and reports
- Log enquiries on database for additional works
- Provide details to Procurement for any equipment required
- Liaise with PSNI/Garda regarding alarm activations
- Maintain client database
- Deliver a high level of customer service at all times
- This list is not exhaustive

**SKILLS SET**:

- IT skills, minimum Microsoft Packages
- Customer Care
- Ability to work in a team environment
- Organisational Skills
- Multi-tasking Skills

**Benefits**:

- Learning & Development Support
- Company Events
- Company Pension

Pay: From £11.50 per hour

Expected hours: No less than 39 per week

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: 10033



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