Service Desk Administrator

1 week ago


Fermanagh District, United Kingdom McElwaine Security Services Ltd Full time

We have a need to increase the capacity of our administration team following the winning of new government contracts.

**Overview of role**

As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated.

**Reporting to**:
Support Manager

**Hours**:
39 Hours minimum per week

**Duties Include**:

- Ensure clients callouts/faults are actioned in a timely manner
- Monitor and take action from activations reports, follow up with PSNI/Garda where relevant
- Book service appointments with clients
- Allocate jobs to engineers
- Monitor engineers completed PDA timesheet and reports
- Log enquiries on database for additional works
- Provide details to Procurement for any equipment required
- Liaise with PSNI/Garda regarding alarm activations
- Maintain client database
- Deliver a high level of customer service at all times
- This list is not exhaustive

**SKILLS SET**:

- IT skills, minimum Microsoft Packages
- Customer Care
- Ability to work in a team environment
- Organisational Skills
- Multi-tasking Skills

**Benefits**:

- Learning & Development Support
- Company Events
- Company Pension

Pay: From £11.50 per hour

Expected hours: No less than 39 per week

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: 10033



  • Fermanagh District, United Kingdom McElwaine Security Services Ltd Full time

    **Overview of role** As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated. **Reporting to**: Support Manager **Hours**: 16 Hours minimum per week **Duties Include**: - Ensure clients...


  • Fermanagh District, United Kingdom McElwaine Security Services Ltd Full time

    **Overview of role** As administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated. **Reporting to**: Support Manager **Hours**: 16 Hours minimum per week **Duties Include**: - Ensure clients...


  • Fermanagh, United Kingdom McElwaine Security Services Ltd Full time

    Overview of roleAs administrator you will be responsible for the day-to-day activities required to assist the Service Desk, providing phone support to customers and engineers, ensuring the database and customer portals are updated.Reporting to:Support ManagerHours:16 Hours minimum per weekDuties Include: Ensure clients callouts/faults are actioned in a...


  • Fermanagh District, United Kingdom Manor House Marine & Cottages Ltd Full time

    Job Overview: This is a permanent position offering 2 days per week (Monday - Friday; 9am - 5pm) November - February and 2/3 days per week (including alternating weekends; 9am - 5.30pm) March - October. **Overall purpose of the job**: To operate our front desk and to perform a variety of administrative and clerical tasks. Ensuring that the Reception Area...

  • Finance Administrator

    2 weeks ago


    Fermanagh District, United Kingdom Cadent Sourcing Full time

    **Finance Administrator** **Cadent Sourcing is partnering with the leading Irish commercial insurance broker with over 20 years of experience providing cost-effective, tailor-made insurance solutions and services to a broad range of business sectors. Strategic global partnerships deliver worldwide insurance services.** **We are seeking a Finance...


  • Harlow District, United Kingdom Zero Surplus Full time

    Are you fluent in Italian & English and seeking a new customer service role at a global brand? Perhaps you're in a customer service role and not challenged enough and keen for a more fast paced position? Maybe you would like to work on the phone more both external and internal dealing with a wide variety of situations? If these ring true and you speak...


  • Harlow District, United Kingdom Rite Recruit Ltd Full time

    We are looking for a 360 Recruiter ideally from the driving division however we will also look at a recruiter from another sector who has run a temps desk We are looking for a professional hard working individual who has a real passion for running a hot temps desk This is a demanding role so someone who enjoys challenges and can work a busy workload Must...


  • Fermanagh District, United Kingdom Cadent Sourcing Full time

    **Commercial Insurance Broker** **Cadent Sourcing is partnering with a leading Irish commercial insurance broker, boasting over 20 years of experience in delivering cost-effective, tailor-made insurance solutions and services to a diverse range of business sectors worldwide.** **We are seeking a Commercial Insurance Broker who wants to join a committed...


  • Harlow District, United Kingdom Eligo Recruitment Full time

    ADMINISTRATOR HARLOW HYBRID WORKING Monday to Friday 8.30am to 5.00pm A longstanding, a very reputable client of mine based in Harlow, are currently seeking an experienced Administrator to join their ranks. The ideal candidate will possess exceptional administration and customer service skills along with strong planning and organisational abilities. The...


  • Salford District, United Kingdom EQUANS Full time

    EQUANS is looking for a Contract Administrator to join our team based in Media City, Salford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.   The position on offer is to provide administrative support to the Media City Contract primarily working on invoicing and the...


  • Ballymena District, United Kingdom Riada Resourcing Full time

    **Customer Service Administrator - Mid and East Antrim Borough Council - Ballymena** - **WhatsApp 'Jobs Council' to 07738767643 to find out more!**_ - **Rate of pay**: £12.02p/h - **Hours of Work**: 37 hours per week - **Duration of post**:Temporary on going for 6 months - **Location**:Ballymena - Public Sector **Role**: - Provision of a wide-ranging,...


  • North Tyneside District, United Kingdom Northumbria Police Full time

    Role: Job Title: Business Services Administrator – Middle Engine Lane  Salary: Band 3, £23,958 per annum (Full Time Equivalent) Location: Middle Engine Lane Hours/Contract: Part Time, Permanent  This is a part time role working 22.5 hours, Wednesday, Thursday and Friday between office hours 0800 – 1700 with flexible start and finish...


  • Sevenoaks District, United Kingdom Project Partners Full time

    **COMMERCIAL ADMINISTRATOR** **Industry**:Construction** Kent / Sussex - Hybrid working **ROLE PURPOSE **To provide administrative support to the Commercial and Operations team, ensuring quality data administration and customer service for both internal and external customers. Helping to ensure commercial records are accurately maintained with respect to...

  • Legal Administrator

    3 weeks ago


    Ballymoney District, United Kingdom Riada Resourcing Full time

    **Legal Administrator - Ballymoney - Permanent** Are you an administrator looking to gain experience working in the legal industry? Or perhaps you have some legal work experience and are looking to grow your career with a permanent position? - Monday - Thursday 9.00 - 5.00 pm. Friday 9.00 am - 4.00 pm - Very client driven firm - Earlier finish on Fridays,...


  • Dungannon District, United Kingdom Employmint Full time

    We are seeking a skilled Administrative Assistant to join a busy logistics team. As an Administrative Assistant, you will play a crucial role in supporting daily operations and ensuring efficient office management. - Coordinate shipments, ensure timely deliveries and manage shipping documentation. - Working closely with the logistics and sales team to...

  • Sales Administrator

    2 weeks ago


    Banbridge District, United Kingdom Black Fox Solutions Full time

    Sales & Service Administrator - Banbridge - £24,000Delighted to be working with our client who are a longstanding supplier into the automotive and transportation sectors across NI & Ireland top recruit for their new Sales & Service Administrator.You will provide front of house support whilst liaising with customers and suppliers to place orders, chase up...

  • Legal Administrator

    2 weeks ago


    Ballymoney District, United Kingdom Riada Resourcing Full time

    Legal Administrator - Ballymoney - PermanentAre you an administrator looking to gain experience working in the legal industry? Or perhaps you have some legal work experience and are looking to grow your career with a permanent position? Monday Thursday pm. Friday 9.00 am pm Very client driven firm Earlier finish on Fridays, weekends off Competitive pension...


  • Salford District, United Kingdom EQUANS Full time

    EQUANS is looking for a Contract Administrator to join our team based in Media City, Salford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.   The position on offer is to provide administrative support to the Media City Contract primarily working on invoicing and the...


  • Banbridge District, United Kingdom German Motor Works Full time

    Busy independent Motor Garage requires experienced administrator for their office near Banbridge.You will have excellent time management skills and a pleasant telephone manner.Office administrator/accounts duties and responsibilities:Pricing projects and materials,Invoicing and credit control,Preparation and following up of quotations,Dealing with...


  • Banbridge District, United Kingdom German Motor Works Full time

    Busy independent Motor Garage requires experienced administrator for their office near Banbridge.You will have excellent time management skills and a pleasant yet enthusiastic telephone manner.Office administrator/accounts duties and responsibilities:Pricing projects and materials,Invoicing and credit control,Preparation and following up of...