HR Service Manager

2 months ago


York, United Kingdom Elevation Recruitment Group Full time

Elevation HR are supporting one of our leading manufacturing clients to recruit a HR Service Manager for a 12 month FTC.
They will lead a team who deliver Process Improvement, HR System Support and HR administrative advisory services as well as manage payroll delivery.
Duties will include:

- Build and maintain relationships with key stakeholders in order to define, prioritise, deliver and respond to specific requirements.
- Ensure robust management of the day to day operational and transactional HR activity by managing workflow to ensure successful, measurable completion of all activities within SLA's.
- Manage, develop and coach the team ensuring effective and customer focused service delivery.
- Be responsible for maintaining and developing all HR policies and procedures that meet business needs and statutory requirements and HR knowledge is driven through the organisation to develop organisational capability.
- Ensure clear performance measures are in place to understand and track performance across areas of responsibility of direct reports and use this to drive continuous improvement of the service provided.
- Be responsible for ensuring all relevant processes are documented and followed across the team and feedback is regularly facilitated to ensure processes and associated ways of working are continuously improved.
- Ensure that the performance of the current HR System is managed, via the HR System Analyst, ensuring optimal use of system functionality and understanding across the whole HR team to drive data accuracy.
Experience Required:

- Evidence of managing end to end processes and driving continuous improvement to give a great customer experience
- Proven experience of managing a HR services delivery team responsible for managing employee lifecycle processes and administration, including HR reporting.
- Experienced Line Manager, who can demonstrate how they would motivate, engage and manage team performance and service delivery
- Supplier management experience
- Experience and knowledge of managing a HR system and service delivery function in an SLA/KPI driven environment
- The ability to focus on results through planning ahead, managing expectations and solving problems
This role offers hybrid working
Elevation HR is a specialist division of Elevation Recruitment focusing on Human Resource positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hearfrom you.



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