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Servicenow System Administrator

3 months ago

Leeds, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 278389**Salary**:

- £34,173 - £34,971**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Digital**Type of role**:

- Digital
- Engineering
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This role will be based in Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here.About the job

**Job summary**:
Do you thrive in a challenging environment and actively seek solutions?

Sound like you? We'd love to hear from you

You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for developing stories, providing technical input and assistance to colleagues within your feature team.

Our product delivery unit is driven by the desire to enable our colleague’s interactions with the digital environment to be as seamless and painless as possible, minimising the friction in the primary purpose of the department, supporting 20 million people every day to help them to find work and save for their future.

The platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere.

**Job description**:
The ServiceNow System Administrator will deal with the day to day management and administration of all DWP ServiceNow instances together with our Amazon Web Voice capability and supporting infrastructure. This will include providing technical and operational support that safeguards the live service.

As a ServiceNow System Administrator your responsibilities will include:

- Deal with and take decisions on day-to-day support of services/solutions relating to own work area and to those they manage. Provide technical support and assistance to delivery teams.
- 3rd line support for incidents, problems and changes. Ensures that the right actions are taken to investigate, resolve and anticipate problems.
- Administration and support of infrastructure solutions.

Monitoring of infrastructure services including alerts, and taking appropriate action where required.
- Has a working understanding of the technical concepts required in their role and understands how these fit into the wider technical landscape. Understands the limitations of digital technology.

**Person specification**:

- The essential criteria are outlined in the selection process details.-
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Problem Management
- Technical Breadth

**Benefits**:

- An employer pension contribution of up to 27% For further information please click here.
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

**Salary Information**

Salary for this role is from £34,173 (Band min) to £34,971 (Band max).

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.**Stage 1: Application**

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. P