Customer Service Advisor

4 days ago


Dorking, United Kingdom Menkind Full time

**JOB DESCRIPTION**
- Customer Service Advisor - Full Time - up to £25k_

**Job Purpose**

This is an exciting opportunity to work as part of a small customer services team at one of the UK’s largest gifting retailers. This is a busy and demanding role that will see you managing the customer’s journey end-to-end. Your role will be key in ensuring all our customers have an outstanding experience shopping with us.

This role offers flexible hybrid working between the Dorking office and home.

Standard Hours Monday - Friday 9am - 5.30pm

**Gift Universe**:
Gift Universe is an employee owned business with over 65 Menkind stores across the UK and our fast growing Menkind and Prezzybox websites.

As a Gift Universe team member, you’ll benefit from a competitive salary, company discounts, Bupa healthcare scheme, life insurance and more.

**Key Accountabilities and Responsibilities**
- Answering customer enquiries by phone
- Handling complaints
- Working closely with all internal departments and external suppliers
- Writing review responses
- Taking part in peak period planning, and acting as a point of contact for temporary members of the team
- General administration tasks
- Reporting on customer issues

**Skills and Experience**

We are looking for a well organised, bright, enthusiastic person with great written and verbal communication skills that is happy working alone and as part of a team.

You will need to be a fast learner with the ability to handle multiple systems and use your initiative to navigate complicated customer queries. Being able to multitask and manage your workload effectively to work in the most efficient way is a must.

You must be proficient in all Microsoft packages including excel, have experience working in an office environment and be confident talking on the phone.

Previous experience in a customer services environment with a knowledge of consumer rights would be an advantage.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Dorking: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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