Customer Service Advisor

6 months ago

Dorking, United Kingdom Snakehive Full time

**Job Title**: Customer Service Advisor & Administrative Support
**Reports to**: Senior Customer Service Advisor
**Hours**: Full-Time (37.5 hours a week)

Hello We’re Snakehive, and we’re big believers that _It’s what’s inside that counts._ This means we celebrate good people who do great things, we design & craft leather accessories that are made to last, and we’re dedicated to creating smart accessories that protect the things you really care about. We’re a fast-growing company full of fun, talented & ambitious people, and we’re on the hunt for more to join us.

Our HQ is based in Dorking, Surrey.

**Responsibilities (Customer Service - 75% of role)**
- Responsible for helping with the smooth sailing of day-to-day customer service at Snakehive, making sure that customer issues are resolved and escalated in a timely and respectful manner
- Responsible for the execution of Snakehive’s customer service policies
- Work with the logistics and warehouse teams to process returns and correct any issues with customer orders and shipping
- Support with the implementation of new processes and technology in the continuously improving Customer Service Team

**Responsibilities (Administrative Support - 25% of role)**
- Support with product merchandising and content across our websites
- Help organise and manage our digital assets across the business
- Support with a range of other administrative tasks across the company.

**Person Specification**

**Desired Experience**
- Retail or e-commerce experience
- Working knowledge of Zendesk, Gorgias or a similar virtual customer service centre is desired

**Essential Skills & Knowledge**
- Hands on experience interacting with customers and solving their problems on a daily basis in a fast-moving environment is essential for success in this role
- People skills: The ability to understand the subtext to what someone is saying without them saying it is absolutely critical.
- Fluent in written and spoken English
- Proficiency in Microsoft Office

**Personal Qualities**
- A hands-on, can-do attitude
- A natural desire to help people and do the right thing
- A natural-born people person, who relishes in the opportunity to take a customer from angry to amazed in the shortest path possible
- The ability to adapt quickly to changing circumstances, while staying cool as a cucumber
- A team player who believes if you are not over-communicating then you are under-communicating
- Keen attention to detial. You spotted that typo, and you knew it was probably intentional.
- A quick thinker who can spot problems, find solutions, and communicate them to a team within the blink of an eye
- Curious in nature and always looking to question, learn, and look for better ways to do things
- You relish working in a small company with a fast paced and high-pressured environment
- Proactive, confident, coupled with strong verbal and written skills
- You are personable, fun, and appreciate that being part of a team is about more than getting the job done

**Job Type**: Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dorking, RH4 1HJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Dorking, RH4 1HJ

  • Customer Service Advisor

    5 months ago

    Dorking, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Dorking Sports Centre in Mole Valley. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. The role is for 6.5 hours per week. As Customer Service Advisor, you'll enjoy making a...

  • Customer Service Advisor

    6 months ago

    Dorking, United Kingdom Finesse Accident Repair Centres Full time

    **Finesse Dorking - Customer Service Adviser Job Description** **INTERACTION AND REPORTING** **Reporting To**:Customer Service Manager **Terms of Contract: Full Time, Monday - Friday 8:00am - 17:30pm, 45 hours per week** **1 in 4 Saturdays on a rota basis, 8:00am - 12:00pm** **About the role** **Key responsibilities** - Consistently delivering an...

  • Customer Service Professionals

    5 months ago

    Dorking, United Kingdom Lloyd Recruitment Services - Epsom Full time

    We're currently seeking individuals to join our local client's Customer Service team. As a frontline Customer Service Advisor, you'll be the first point of contact for customer queries, maintaining excellent service standards. **Responsibilities**: - Addressing and updating internal systems with any issues or queries - Sending out essential documentation -...

  • Sales Advisor

    5 months ago

    Dorking, United Kingdom Pets Corner UK Full time

    Pets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our Dorking store. We are the ‘ Home of Natural Pet Food’ and the worlds only carbon neutral pet store! We are dedicated to providing the best customer service and nutrition advice in...

  • Customer Service Coordinator

    6 months ago

    Dorking, United Kingdom neoci Full time

    The role of a Customer Service Coordinator is key to the success of our business as this is could be the first time that our customers have contact with us. The role will be accountable for supporting our customers answering and resolving queries. The role holder needs to be different things to different people and key to your success is building strong...

  • Patient Service Advisor/receptionist

    6 months ago

    Dorking, United Kingdom Dorking Medical Practice Full time

    Job description We are a friendly, forward-thinking practice delivering high-quality care to patients within a safe and efficient working environment. Our main surgery in Dorking and two dispensing branches in Box Hill and Westcott serve a total of 11,300 patients. An opportunity has arisen for an enthusiastic and motivated patient services advisor...

  • Compliance Advisor

    3 weeks ago

    Dorking, United Kingdom CV-Library Full time

    Compliance Advisor Circa £50,000 + Benefits Hybrid (2 Days in Office) Based in Dorking, Surrey Permanent, full-time role Are you a proven Compliance Advisor who is passionate about compliance and ready to make a real impact in an organisation that values workplace well-being? Cedar is recruiting for a Compliance Advisor for a reputable...

  • Compliance Advisor

    1 day ago

    Dorking, United Kingdom Cedar Recruitment Full time

    Compliance Advisor Circa £50,000 + Benefits Hybrid (2 Days in Office) Based in Dorking, Surrey Permanent, full-time role Are you a proven Compliance Advisor who is passionate about compliance and ready to make a real impact in an organisation that values workplace well-being?Cedar is recruiting for a Compliance Advisor for a reputable Insurance company...

  • Customer Advisor

    5 months ago

    Dorking, United Kingdom Boots Full time

    Summary Job Reference: - 226014BR Dorking, High Street Permanent 37.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    5 months ago

    Dorking, United Kingdom Boots Full time

    Summary Job Reference: - 209870BR Dorking, High Street Permanent Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely...

  • Customer Advisor

    6 months ago

    Dorking, United Kingdom Boots Full time

    Job Reference: 209870BR Dorking, High Street Permanent Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Customer Service Representative

    4 weeks ago

    Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About This RoleWe are seeking a talented Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in their financial goals.Your Key ResponsibilitiesEngage with customers to understand their needs and...

  • Customer Service Representative

    4 weeks ago

    Dorking, Surrey, United Kingdom Skipton Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesEngage with customers to...

  • Customer Service Representative

    4 weeks ago

    Dorking, Surrey, United Kingdom Toolstation Full time

    About This RoleThis is a fantastic opportunity to become a key team member at Toolstation, where you'll play a vital part in delivering exceptional customer service and contributing to the success of our stores.Day-to-Day ResponsibilitiesMaintaining Store StandardsReceive and unpack deliveries, and ensure stock levels are maintained.Stock shelves and face...

  • Customer Service Consultant

    6 months ago

    Dorking, United Kingdom Skipton Building Society Full time

    Hours: In a full time Branch based role; you will be working 36hours. Flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,379 Per Annum plus Area Allowance £5,200 Per Annum Closing Date: Wed, 12 Jun 2024 We are recruiting for a Customer Service Consultant within Dorking branch. You have the...

  • Customer Service Representative

    4 days ago

    Dorking, Surrey, United Kingdom Marks & Spencer Plc Full time

    Job Title: Christmas Temp Shop AssistantWe are seeking a talented and customer-focused individual to join our team as a Christmas Temp Shop Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding shopping experience.Salary: £8-10 per hour (dependent...

  • Customer Service Representative

    1 day ago

    Dorking, Surrey, United Kingdom Tesco Full time

    About the Role">Overview:We're looking for a talented Customer Service Representative to join our team at Tesco in Dorking. As a key member of our store staff, you will be responsible for delivering exceptional customer service, ensuring every shopper leaves with a smile on their face. Your passion for helping others and your ability to work well under...

  • Customer Service Agents

    5 months ago

    Dorking, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Customer Service Agents** Would your friends describe you as friendly, chatty and confident? Do you enjoy speaking to people and building lasting relationships? Do you thrive in a fast-paced environment? If so, then we may have the role for you. We have an exciting opportunity to join our client based in Dorking as a Customer Service Agent. Working...

  • Customer Service Representative

    5 days ago

    Dorking, Surrey, United Kingdom CV-Library Full time

    Key ResponsibilitiesWe are looking for a motivated individual who can assist our team in delivering high-quality customer services to our clients. Key responsibilities include:Developing motor insurance and product knowledgeEfficiently managing daily workflows in line with targetsProviding excellent customer service via emails, live chats, and...

  • Customer Service Coordinator

    6 months ago

    Dorking, United Kingdom CALA Group Full time

    **About The Role**: Key responsibilities will include, but are not limited to, the following: - Liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI’s - Manage and maintain the customer CRM system - Maintain...