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Customer Service Advisor
1 week ago
_Customer Service Advisor - Full Time - up to 25k_
Dorking - hybrid working
**Job Purpose**
This is an exciting opportunity to work as part of a small customer services team at one of the UK’s largest business in their field. This is a busy and demanding role that will see you managing the customer’s journey end-to-end. Your role will be key in ensuring all our customers have an outstanding experience shopping with us.
They are looking for a well organised, bright, enthusiastic person with great written and verbal communication skills that is happy working alone and as part of a team.
You will need to be a fast learner with the ability to handle multiple systems and use your initiative to navigate complicated customer queries. Being able to multitask and manage your workload effectively to work in the most efficient way is a must.
You must be proficient in all Microsoft packages including excel, have experience working in an office environment and be confident talking on the phone.
Previous experience in a customer services environment with a knowledge of consumer rights would be an advantage.
**What the role offers**
Standard Hours Monday - Friday 9am - 530pm
All training required will be provided to you and you’ll benefit from a competitive salary, company discounts, perks, life insurance, and more.
**Key Accountabilities and Responsibilities**
- Answering customer enquiries by phone
- Handling complaints
- Working closely with all internal departments and external suppliers
- Writing review responses
- Taking part in peak period planning, and acting as a point of contact for temporary members of the team
- General administration tasks
- Reporting on customer issues
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dorking: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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