Customer Service Advisor

2 months ago

Dorking, United Kingdom Specialist Recruit Full time

Our lovely clients, who are big believers that _It’s what’s inside that counts._ This means they celebrate good people who do great things Are seeking a **Customer Service Advisor** to join their busy and friendly team.

They’re a fast-growing company full of fun, talented & ambitious people, and they’re on the hunt for more to join them.

Our client has a flexible approach to hybrid working. Their HQ is based in Dorking, Surrey.

This is an excellent entry level opportunity with great progression potential.

**Main duties include**:

- Responsible for helping with the smooth sailing of day-to-day customer care, making sure that customer issues are resolved and escalated in a timely and respectful manner
- Responsible for the execution of the Company’s customer care policies
- Work with the logistics and warehouse teams to process returns and correct any issues with customer orders and shipping
- Support with the implementation of new processes and technology in the continuously improving Customer Care Team

**Essential Skills & Knowledge**
- Hands on experience interacting with customers and solving their problems on a daily basis in a fast-moving environment is essential for success in this role
- People skills: The ability to understand the subtext to what someone is saying without them saying it is absolutely critical.
- Fluent in written and spoken English
- Proficiency in Microsoft Office

**Personal Qualities**
- A hands-on, can-do attitude
- A natural desire to help people and do the right thing
- A natural-born people person, who relishes in the opportunity to take a customer from angry to amazed in the shortest path possible
- The ability to adapt quickly to changing circumstances, while staying cool as a cucumber
- A team player who believes if you are not over-communicating then you are under-communicating
- Keen attention to detial. You spotted that typo, and you knew it was probably intentional.
- A quick thinker who can spot problems, find solutions, and communicate them to a team within the blink of an eye
- Curious in nature and always looking to question, learn, and look for better ways to do things
- You relish working in a small company with a fast paced and high-pressured environment
- Proactive, confident, coupled with strong verbal and written skills
- You are personable, fun, and appreciate that being part of a team is about more than getting the job done

  • Customer Service Advisor

    3 days ago

    Dorking, United Kingdom Unum Full time

    Job Posting End Date: July 05 **Who are we?** We are Unum - one of the UK’s leading employee benefits providers. We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we’re part of highly successful global...

  • Customer Service Advisor

    1 week ago

    Dorking, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Dorking Sports Centre in Mole Valley. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. The role is for 6.5 hours per week. As Customer Service Advisor, you'll enjoy making a...

  • Customer Service Advisor

    1 week ago

    Dorking, Surrey, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Key Responsibilities: Book vehicles in for repair and liaise with customers. Organise the allocation of courtesy cars. Administration. Reporting. Maintain good housekeeping.Key Requirements: Have experience of working in a customer service position....

  • Customer Service Advisor

    1 week ago

    Dorking, Surrey, United Kingdom Unum Full time

    Job Posting End Date: July 05Who are we?We are Unum - one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas...

  • Customer Service Advisor

    1 month ago

    Dorking, Surrey, United Kingdom Unum Group Full time

    Job Posting End Date: May 03Who are we?We are Unum - one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas...

  • Customer Service Advisor

    3 weeks ago

    Dorking, Surrey, United Kingdom Unum Group Full time

    Job Posting End Date: May 03Who are we?We are Unum - one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas...

  • Customer Service Advisor

    2 weeks ago

    Dorking, United Kingdom Specialist Recruit International Full time

    _Customer Service Advisor - Full Time - up to 25k_ Dorking - hybrid working **Job Purpose** This is an exciting opportunity to work as part of a small customer services team at one of the UK’s largest business in their field. This is a busy and demanding role that will see you managing the customer’s journey end-to-end. Your role will be key in...

  • Customer Service Advisor Dorking

    2 months ago

    Dorking, United Kingdom Adecco Full time

    Do you like talking to people? Are you a friendly and chatty person? Have you worked in a retail call centre? If you answered yes to these questions we have the job for you. Our client based in Dorking is looking for a Customer Service Advisor, this role is a temporary job with views to becoming permanent. Hybrid working is available. Duties of this...

  • Customer Service Advisor

    2 months ago

    Dorking, United Kingdom Adecco UK Full time

    Do you like talking to people? Are you a friendly and chatty person? Have you worked in a retail call centre? If you answered yes to these questions we have the job for you. Our client based in Dorking is looking for a Customer Service Advisor, this role is a temporary job with views to becoming permanent. Hybrid working is available. Duties of this...

  • Customer Service Advisor

    1 week ago

    Dorking, Surrey, United Kingdom Specialist Recruit Full time

    Our lovely clients, who are big believers that _It's what's inside that counts._ This means they celebrate good people who do great things Are seeking a Customer Service Advisor to join their busy and friendly team.They're a fast-growing company full of fun, talented & ambitious people, and they're on the hunt for more to join them.Our client has a flexible...

  • Customer Service Advisor

    2 weeks ago

    Dorking, United Kingdom Snakehive Full time

    **Job Title**: Customer Service Advisor & Administrative Support **Reports to**: Senior Customer Service Advisor **Hours**: Full-Time (37.5 hours a week) Hello! We’re Snakehive, and we’re big believers that _It’s what’s inside that counts._ This means we celebrate good people who do great things, we design & craft leather accessories that are made...

  • Customer Service Manager

    1 month ago

    Dorking, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Manager for an established accident repair centre.Key Responsibilities: * Managing a team of customer service advisors. * Reporting. * Maintain good housekeeping. * Management meetings.Key Requirements: * Have experience of working in a customer service position looking to take the next step or...

  • Customer Service Manager

    1 month ago

    Dorking, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Manager for an established accident repair centre. Key Responsibilities: * Managing a team of customer service advisors. * Reporting. * Maintain good housekeeping. * Management meetings. Key Requirements: * Have experience of working in a customer service position looking to take the...

  • Customer Service Manager

    1 month ago

    Dorking, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Manager for an established accident repair centre.Key Responsibilities: * Managing a team of customer service advisors. * Reporting. * Maintain good housekeeping. * Management meetings.Key Requirements: * Have experience of working in a customer service position looking to take the next step or someone...

  • Customer Service Manager

    1 week ago

    Dorking, Surrey, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Manager for an established accident repair centre. Key Responsibilities: Managing a team of customer service advisors. Reporting. Maintain good housekeeping. Management meetings.Key Requirements: Have experience of working in a customer service position looking to take the next step or someone in a...

  • HR Advisor

    2 weeks ago

    Dorking, United Kingdom Service Care Full time

    **Job title**:HR Advisor **Office Location**:Dorking RH4 **Contract type**:6 Months contract **Working hours**:22.2 hours per week **Start date**:ASAP **Main Responsibilities**: - To provide advice and support on all types of case work including disciplinary, grievance, sickness absence management and capability from preliminary advisory stages to formal...

  • Customer Service Advisor

    2 weeks ago

    Dorking, United Kingdom Finesse Accident Repair Centres Full time

    **Finesse Dorking - Customer Service Adviser Job Description** **INTERACTION AND REPORTING** **Reporting To**:Customer Service Manager **Terms of Contract: Full Time, Monday - Friday 8:00am - 17:30pm, 45 hours per week** **1 in 4 Saturdays on a rota basis, 8:00am - 12:00pm** **About the role** **Key responsibilities** - Consistently delivering an...

  • Customer Service Professionals

    1 week ago

    Dorking, United Kingdom Lloyd Recruitment Services - Epsom Full time

    We're currently seeking individuals to join our local client's Customer Service team. As a frontline Customer Service Advisor, you'll be the first point of contact for customer queries, maintaining excellent service standards. **Responsibilities**: - Addressing and updating internal systems with any issues or queries - Sending out essential documentation -...

  • Customer Service Advisor

    2 months ago

    Dorking, United Kingdom Adecco Full time

    **Are you currently looking for a new role, a change or somewhere you can kick start your career in?** Our client based in Dorking is looking for someone to join their exciting and friendly business in a Customer service position. **What you will be doing** - Providing a first-class service to customers; resolving all possible enquiries first time. -...

  • Customer Service Manager

    1 week ago

    Dorking, Surrey, United Kingdom ASI Recruitment Full time

    Customer Service Manager Basic Salary £35-£40k + Bonus Monday to Friday Brand New Role Dorking Area "The customers perception is your reality" Job Description I have an exciting opportunity with an established client of mine for a Customer Service Manager in the Dorking area. This role will involve managing a team of 4 customer service advisors in a busy...