Sales Administrator

3 weeks ago

Limavady, United Kingdom Coastal Core Ltd Full time

**Sales Administrator**

Due to our continued growth across our business we are now recruiting for Sales Administrator to join our small, friendly team.

At Coastal Core Ltd, we are specialists in medical & first aid training and supplies alongside providing an outstanding independent ambulance service across Northern Ireland.

We are seeking someone who is an experienced administrator, proactive and who wants to be a big part of our small team

**Job Role**:
We are searching for a sales administrator with the ability to work in a busy office environment with strong communication skills, as well as a positive and enthusiastic attitude. As you will be part of a small and expanding team, you will need to be timely and reliable. As sales administrator you will support our product and training sales teams to deliver high quality customer service.

Pay rate: circa £24,000 per annum (dependant on experience and based on 37.5 hour p/w)

Hours: Monday to Friday (09:00 to 17:00)

Location: Limavady

**Job Responsibilities to include (but not limited to)**:

- Strong customer service, maintaining professional customer and client relations and improve sales performance and to resolve or refer any queries to ensure customer satisfaction,
- Working across numerous platforms, sales ledgers, purchase ledger and spreadsheets to ensure accuracy of data entry and time efficient invoicing,
- Aged debt management to ensure invoices are cleared for payment,
- Escalate disputed or complex accounts in a timely fashion,
- Proactive monitoring of customer experience, providing feedback and initiatives on improvement
- Assist with targeted marketing strategies to develop our customer base,
- Answering telephone calls, taking accurate messages, and general switchboard duties,
- Administration of sale orders, purchase orders and delivering notes,
- Providing administrative support and follow standardised processes and procedures to support the overall business objectives,
- Ensure all documentation is compliant to a satisfactory standard and maintain electronic and manual filing systems,
- Any other duties as requested by management to support the efficient running of the sales and training departments.

**Essential Criteria**:

- Previous experience working as sales administrator or similar role within a sales team, office or credit control environment,
- Excellent and demonstrable customer service skills,
- Experience of CRM sales and accounts software such a StoreFeeder, SalesforceSage Business Cloud, QuickBooks, Xero,
- Proficient IT Skills including Microsoft Office,
- Minimum of 5 GCSE’s (Grade C or above), including Maths & English / NVQ business administration or customer service,
- Excellent people skills and telephone manner,
- Excellent attention to detail and an understanding the importance of correct data entry,
- Ability to work well in a team but have the drive to work on own initiative,
- Ability to organise work, prioritise tasks and have good decision making skills,
- Excellent written and verbal communication skills,
- A positive attitude and openness to change in the business,
- Willing to learn and develop role for benefit of the overall company.

**Desirable Criteria**
- Business or Accounting qualification
- 2+ years’ experience within similar sales or office environment

**Benefits**
- Competitive salary
- Pension scheme
- 28 days annual leave (pro rata)

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 01/05/2023
Reference ID: 13042023

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