Customer Relations Executive

4 months ago

Stevenage, United Kingdom The IET Full time

What if you could support the IET to build satisfaction and loyalty amongst members?

What if you join an enthusiastic team working towards the common goal of providing exceptional customer service?

What if you were our Customer Service Executive?

This role is known internally as ‘Member Relations Executive’

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

You’ll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole.

**What we hope you can bring to the role**

We’re looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you’ll be process driven and comfortable working under pressure.

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications.
- Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants.
- Ensure all member contact services levels are maintained.
- To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team
- To represent IET Membership at events as required.
- Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes.
- Support Engagement opportunities as identified by the Member Experience and Retention Teams.

**A little more about what we’re looking for**
- Educated to A level or an equivalent level of competence.
- Confident in dealing with people at all levels internally and externally.
- Excellent team-working, interpersonal and coordinating skills.
- Excellent communication skills - written, oral and presentational.
- Ability to time manage and prioritize.
- Experience in processing payment details.
- Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual.
- Experienced in dealing with a diverse range of people and able to manage interpersonal relationships.
- Ability to pay attention to individual detail.
- Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook.
- Desirable to have worked with members previously.

**What if you could be you? **_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our ‘Work for the IET’ site._

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£23,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stevenage: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: E&G004

  • Customer Relations Executive

    3 months ago

    Stevenage, United Kingdom The IET Full time

    What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as ‘Member Relations Executive’ At the IET, making our world a better place...

  • Customer Relations Executive

    4 months ago

    Stevenage, United Kingdom The IET Full time

    What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as ‘Member Relations Executive’ At the IET, making our world a better place...

  • Senior Customer Service Executive

    3 months ago

    Stevenage, United Kingdom The IET Full time

    What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Senior Customer Service Executive? This role is known internally as ‘Senior Member Relations Executive’ At the IET, making our world...

  • Customer Technical Manager

    3 days ago

    Stevenage, Hertfordshire, United Kingdom Redfox Executive Selection Ltd Full time

    Customer Technical ManagerAt Redfox Executive Selection Ltd, we are seeking a highly skilled Customer Technical Manager to join our team. This is a fantastic opportunity for a proven technical manager from the fresh foods sector to take on a new challenge.Key Responsibilities:Manage relationships with clients and growers to drive new product initiatives and...

  • Customer Technical Manager

    4 days ago

    Stevenage, Hertfordshire, United Kingdom Redfox Executive Selection Ltd Full time

    Customer Technical ManagerAt Redfox Executive Selection Ltd, we are seeking a highly skilled Customer Technical Manager to join our team. This is a fantastic opportunity for a proven technical manager from the fresh foods sector to take on a new challenge.Key Responsibilities:Manage relationships with clients and growers to drive new product initiatives and...

  • Customer Technical Manager

    3 weeks ago

    Stevenage, United Kingdom Redfox Executive Selection Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Technical Manager to join our team at Redfox Executive Selection Ltd. As a key member of our organization, you will play a crucial role in facilitating the growth and success of our clients.Key ResponsibilitiesManage relationships with clients and their growers, ensuring a supportive and collaborative...

  • Customer Technical Manager

    3 weeks ago

    Stevenage, United Kingdom Redfox Executive Selection Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Technical Manager to join our team at Redfox Executive Selection Ltd. As a key member of our organization, you will play a crucial role in facilitating the growth and success of our clients.Key ResponsibilitiesManage relationships with clients and their growers, ensuring a supportive and collaborative...

  • Technical Manager

    2 weeks ago

    Stevenage, United Kingdom Redfox Executive Selection Ltd Full time

    Customer Technical ManagerAt Redfox Executive Selection Ltd, we are seeking a seasoned technical manager to facilitate the growth of our client's growers and customers. This role involves driving innovation and excellence in the supply chain, ensuring that our client's growers meet the highest technical and quality standards.Key Responsibilities:Manage...

  • Technical Manager

    2 weeks ago

    Stevenage, United Kingdom Redfox Executive Selection Ltd Full time

    Customer Technical ManagerAt Redfox Executive Selection Ltd, we are seeking a seasoned technical manager to facilitate the growth of our client's growers and customers. This role involves driving innovation and excellence in the supply chain, ensuring that our client's growers meet the highest technical and quality standards.Key Responsibilities:Manage...

  • Customer Account Executive

    5 days ago

    Stevenage, United Kingdom CV-Library Full time

    Job Title: Client Relationship Executive Salary: £25,000 - £27,000 pa (DOE) Location: Stevenage Contract: Permanent, Full Time Hours: 37.5 hours per week - Monday to Friday 8:00am - 5:00pm Our client work in the Construction Industry, and they are looking for an enthusiastic, confident, and proactive individual to join their internal Sales...

  • Customer Service and Marketing Executive

    4 months ago

    Stevenage, United Kingdom Healthy Careers Full time

    **Customer Service & Marketing Executive** **Company Profile** A unique opportunity has arisen to join a dynamic, family, entrepreneurial group of companies, growing organically and through acquisitions. The group has an extraordinary track record of having never made a redundancy in 35 years, alongside 34 years of community, charity, philanthropy...

  • Customer Experience Executive

    4 months ago

    Stevenage, United Kingdom Step Change Outsourcing Full time

    **The role** The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls. As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the...

  • Member and Customer Acquisition Executive

    4 weeks ago

    Stevenage, Hertfordshire, United Kingdom The IET Full time

    About the Role:We are seeking a highly motivated and results-driven Member and Customer Development Executive to join our team at The IET. As a key member of our sales team, you will play a crucial role in engaging with potential and existing members and customers, predominantly through outbound telephone calls.Key Responsibilities:Proactively contact new...

  • Member and Customer Development Executive

    1 month ago

    Stevenage, United Kingdom Smart10Ltd Full time

    Job Title: Member and Customer Development Executive Salary: £25,000   Location: Stevenage Contract: Permanent, Full Time   Hours: Monday to Friday, 36 hours per week - 9:00 till 17:00 with an hour for lunch     We are seeking an enthusiastic, driven and ambitious individual who is eager to secure a career within a sales-based role. Our client...

  • Member and Customer Development Executive

    4 weeks ago

    Stevenage, United Kingdom Smart 10 ltd Full time

    Job Title: Member and Customer Development Executive Salary: £25,000   Location: Stevenage Contract: Permanent, Full Time   Hours: Monday to Friday, 36 hours per week - 9:00 till 17:00 with an hour for lunch     We are seeking an enthusiastic, driven and ambitious individual who is eager to secure a career within a sales-based role. Our client will also...

  • Member and Customer Development Executive

    1 month ago

    Stevenage, United Kingdom Smart10Ltd Full time

    Job Title: Member and Customer Development Executive Salary: £25,000   Location: Stevenage Contract: Permanent, Full Time   Hours: Monday to Friday, 36 hours per week - 9:00 till 17:00 with an hour for lunch     We are seeking an enthusiastic, driven and ambitious individual who is eager to secure a career within a sales-based role. Our client will also...

  • Sales Executive

    5 days ago

    Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account ExecutiveWe are seeking a skilled Account Executive to manage client relationships, drive revenue growth, and ensure customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met and exceeded.Identify and develop new business opportunities with potential clients, leveraging...

  • Customer Technical Manager

    2 months ago

    Stevenage, United Kingdom Redfox Executive Selection Ltd Full time

    Customer Technical Manager Bringing growers and customers together, our client is facilitating their growers to have a competitive edge, adding value to each stage of the supply chain. In committing themselves in providing a supportive role to growers, whilst understanding the importance of research, development and innovation, they are able to exceed their...

  • Customer Development Executive

    1 month ago

    Stevenage, United Kingdom CPM United Kingdom Ltd Full time

    Ready to unleash your creative genius while working with iconic brands like Peroni Nastro Azzurro, Asahi Super Dry, and Fuller's London Pride?Join CPM on our Asahi UK On Trade Field Sales Team and be the vibrant personality behind our premium drinks!Not only will we offer you a great package. - with an annual salary of £31,371 + 10% bonus, + company...

  • Customer Technical Manager

    2 months ago

    Stevenage, United Kingdom Redfox Executive Selection Ltd Full time

    Customer Technical ManagerBringing growers and customers together, our client is facilitating their growers to have a competitive edge, adding value to each stage of the supply chain. In committing themselves in providing a supportive role to growers, whilst understanding the importance of research, development and innovation, they are able to exceed their...