Customer Service and Marketing Executive

6 months ago

Stevenage, United Kingdom Healthy Careers Full time

**Customer Service & Marketing Executive**

**Company Profile**

A unique opportunity has arisen to join a dynamic, family, entrepreneurial group of companies, growing organically and through acquisitions.

The group has an extraordinary track record of having never made a redundancy in 35 years, alongside 34 years of community, charity, philanthropy works.

If you want to be recognised and treasured as an individual based on your contribution and results, this could be your new working family home.

**Opportunity**

With sustained growth and increasing demand, we are a leading name in luxury packaging. Our commitment to excellence has created the need for a Customer Service & Marketing Executive to champion new business opportunities and establish enduring relationships with high-profile clients. If you're ready for a role that offers diversity, creativity, and the chance to work with luxury brands, this opportunity is for you.

**Job Profile**

Our team, a key player in the luxury packaging sector, is expanding, and we're on the hunt for a Customer Service & Marketing Executive who thrives on engaging with creative and media agencies, and has a passion for working with prestigious luxury brands.

The role will be interesting and varied with no one day being the same and will suit someone with a dynamic and adaptable nature as well as having strong attention to detail, strong presentation skills and with a drive to manage projects through to completion.

**Primary Responsibilities**
- Identifying and seizing new business opportunities, crafting effective strategies for engagement.
- Project management to ensure seamless execution of client initiatives.
- Building robust business relationships with new clients, understanding their needs, and presenting tailored proposals, quotes, and solutions.
- Social media management to enhance our online presence and brand visibility.
- Clear communication with clients, adeptly addressing concerns and proactively resolving any issues or conflicts that may arise.
- Collaborating with suppliers and internal departments to build strong relationships.
- Use of internal bespoke software to provide quotations and pricing for customers.

**Skill/Experience**
- Genuine passion for and knowledge of luxury brands.
- Strong relationship-building skills with clients and suppliers.
- Excellent communication skills, with the capacity to manage conflicts and expectations effectively.
- The ability to identify and secure new business opportunities.
- Exceptional multitasking abilities and a keen eye for detail.
- Strong mathematical acumen for accurate pricing and forecasting.
- Agility in adapting to a fast-paced and ever-changing environment.
- A relentless drive to succeed.

**Package/Benefits**

We believe in rewarding your hard work and dedication. Our package not only includes standard benefits but also emphasizes unparalleled opportunities for career growth and development. Here's what we offer:

- **Performance Bonus**: Your efforts and achievements won't go unnoticed. We believe in recognizing and rewarding exceptional performance.
- **Health Club/Gym Membership**: We care about your well-being. Enjoy access to a health club or gym membership, promoting a healthy work-life balance.
- **Generous Annual Leave**: Recharge and rejuvenate with 22 days of annual leave, in addition to Bank Holidays. We understand the importance of taking time off to rest and recharge.
- **Opportunities for System & Company Improvements**: Your ideas matter. We actively encourage and provide opportunities for you to contribute to system and company improvements. Your input can shape our future.
- **Auto-enrolment into Workplace Pension Scheme**: Secure your financial future with our auto enrolment into a workplace pension scheme. We're committed to supporting your long-term financial goals.
- **Career Progression & Development**: Embark on a journey of growth with ample opportunities for career progression and development. We believe in investing in our employees, fostering an environment where your professional aspirations become a reality.

**Hours**:
Mon - Friday, 9am to 5.30pm

*You may be required to work additional hours when authorised and as necessitated by the

needs of the business

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Stevenage (required)

Work Location: In person

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