Customer Service Administrator

7 months ago


Stevenage, United Kingdom Formula One Autocentres Full time

**Introduction**

An exciting opportunity to join one of the UK’s largest independent autocentre chains. The business remains family owned & continues to uphold its original commitment to delivering the highest quality service at competitive prices. This has proved incredibly popular & has created many thousands of loyal customers.

We are looking for a someone dynamic and ambitious to join the team. If you have a positive attitude and would thrive in a fast-paced market leading business then we have this opportunity for you.

There are both part time & full vacancies. The salary advertised is for 21 hours (3 days) per week.

**Outline**

As a Customer Service Administrator, your role is to provide an exceptional level of customer service

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**Responsibilities**:

- Taking customer’s initial details and logging these on our ticketing system.
- Provide a timely resolution to issues and queries - this includes liaising with Centre and Area Manager’s and other third parties.
- Actively track and manage client interactions by logging all contact into the ticketing system.
- Raising cheques, BACS payments and company vouchers for customers.
- General filing.

**Key Competencies**:

- Experience in a previous customer service role.
- Good written and verbal communication skills.
- Ability to multitask and work independently.
- Ability to work in a fast-paced environment, maintaining attention to detail and accuracy
- Must be able to work in a pressurised environment whilst remaining professional
- Organised with attention to detail

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £13,000.00-£15,000.00 per year

Expected hours: 21 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- No weekends

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Stevenage (required)

Work Location: In person



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