Night Front Office Supervisor

21 hours ago

Ware, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time

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With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic **Hanbury Manor Marriott Hotel & Country Club** makes a lasting impression. **Marriott International the world’s largest hotel company** with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.

***

***

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Post cash entries into accounting system.

Assist management in training, evaluating, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report incidents and unsafe conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and thank guests with genuine appreciation; anticipate and address guests’ needs; assist individuals with disabilities. Speak with others using clear and professional language; prepare and review written documents; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, quality, and/or safety. Stand, sit, or walk for an extended period of time; read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**EXPERIENCE**
- Previous experience working within a l hotel reception or similar environment preferred
- Customer service experience

**SKILLS, KNOWLEDGE AND QUALIFICATIONS**
- Level 2 NVQ in Customer Service or equivalent
- First Aid Certification desirable
- Driver’s License essential
- Computer skills essential
- Strong Communication skills & interpersonal skills essential
- Excellent level of spoken and written English essential
- Pro-active and reliable
- Able to work independently and within a team
- Excellent presentation & customer care skills
- Able to deal with difficult situations professionally and efficiently
- Agile & resilient
- Flexible approach to working hours including late evening, weekends & bank holidays

**WHAT WE CAN OFFER YOU**
- Competitive Salary + 28 days holiday including bank holidays increasing after each year of service to a maximum of 35 days
- 50% discount on Food & Beverage
- 30% discount on Golf & Spa retail products
- Childcare Vouchers
- Length of service rewards and invitations to afternoon teas
- Monthly/yearly recognition schemes
- Extensive training both internally and externally
- Worldwide career opportunities within Marriott hotels
- Heavily discounted associate room rates for you & friends and family
- Professional learning and development opportunities
- Free meals on duty and free uniform
- Free car parking
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Play Golf for free and preferential rates for family & friends
- Pension scheme
- Competitive car lease schemes
- Cycle to work scheme
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£12.00 per hour

Schedule:

- 8 hour shift
- Night shift

Reference ID: 22115471

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