Care Co-ordinators/reception

7 months ago


Bournemouth, United Kingdom Bournemouth East Collaborative PCN Full time

**About us**

Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 53,000 patients with a diverse demographic.

**Practices part of the PCN are**:
Shelley Manor Medical Centre and Holdenhurst Road

Littledown Surgery

Beaufort Road Surgery

Southbourne Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces, with excellent transport links, schools, places of interest for the whole family and an abundance of restaurants and bars.

**Our Network teams include**:

- Enhanced Care Visiting team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Clinical Pharmacist.
- BEC Urgent Care Treatment Centre working out of the Treatment Centre at Shelley Manor Medical Centre supported by GPs, ANP’s, Respiratory Nurse and HCA’s.
- First Contact Physiotherapy Practitioner service.
- Digital Lead, Digital Care Coordinator, Digital Champions.
- Pharmacy team comprising of Clinical Pharmacists, Pharmacy Technicians and Care Co-ordinator.
- Mental Health practitioners.
- Health & Wellbeing Coaches and Social Prescribers within Help & Care team.

As our service increases, BEC PCN are urgently seeking enthusiastic, highly motivated and organised **Care Co-Ordinator/Reception individuals on a Bank contract basis**, who have previous experience of working in a primary care setting and SystmOne, to work in our Treatment Centre.

The Care Co-Ordinator/Reception main role is to provide key administrative support to the Treatment Centre team and practices teams within the PCN, manage the reception desk, facilitate effective communication and support to our patients, and work closely with the Treatment Centre clinicians to co-ordinate a range of patient services following their appointment.

Hours to cover the Treatment Centre are Monday to Thursday, 8.30am to 8pm, Friday 8.30am to 5pm and all-day Saturday, 8.30am to 5pm.

**Salary: £11.53 per hour, Monday to Friday, 8.30am to 6.30pm. There is enhanced pay between 6.30pm-8pm during the week and on Saturdays.**

**Job summary**

Our Care Co-ordinator/Reception team will offer general assistance to the clinical team who work in our Treatment Centre and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The role will involve working closely with the GP Lead, ANPs, HCAs, MSK staff and other clinicians who will be providing clinics during the week and on a Saturday.

The job role will require excellent IT with all MS office, strong meeting notes dictation, analytical and strong organisation skills, as well as the ability to multi-task and be able to communicate will colleagues at all levels in a friendly and professional manner and demonstrate empathy and compassion to our patients.

**Key role requirements**

**Reception**:
The duties and responsibilities to be undertaken by members of the Treatment Centre reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the PCN Operations Manager and/or Lead GP, dependent on current and evolving practice workload and staffing levels. This list is not exhaustive.
- Maintain and monitor the Treatment Centre appointments system, using SystmOne.
- Undertake a variety of administrative duties to assist in the efficient and smooth running of the centre, including the provision of clerical support to clinical staff and other members of the centre team.
- Process personal and telephone requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Meet and greet patients in a friendly, courteous manner, ensuring they are recorded as arrived on SystmOne.
- Assist with telephone requests/queries in the appropriate way.
- Ensure timely and accurate recording of all telephone messages.
- Assist with prescription requests from patients, guiding them to the nearest pharmacy according to their needs, in accordance with Treatment centre guidelines.
- Ensure patients are contacted prior to attending the appointment, to confirm attendance, location of the centre and therefore, reducing the risk of no shows and missed appointments.
- Take messages and relay information to the appropriate member of staff.
- Processing and recording of information in accordance with



  • Bournemouth, United Kingdom Bournemouth East Collaborative PCN Full time

    **About us!** Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 53,000 patients with a diverse...


  • Bournemouth, United Kingdom Bournemouth East Collaborative PCN Full time

    **About us!** Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 53,000 patients with a diverse...


  • Bournemouth, United Kingdom Oceana Hotels & Restaurants Full time

    **Sales and Events Co-Ordinator** We are currently looking to recruit a **Sales and Events Co-Ordinator **whowill support the Sales Manager, Sales & Events teams and Cr teams across 3 hotels with a primary focus on bringing in new business and co-ordinating existing business. This includes the administration for all functions, events and hosting these...


  • Bournemouth, United Kingdom Bournemouth East Collaborative PCN Full time

    **About us!** Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 53,000 patients with a diverse...


  • Bournemouth, United Kingdom McCarthy Stone Full time

    **About you** Do you possess experience in customer service, sales and administration roles working to targets and deadlines within a professional environment? Do you have a genuine interest in property, real estate, or housing? Are you naturally confident, emphatic and an articulate communicator? If so, we have a unique and exciting opportunity for you to...


  • Bournemouth, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** To be the first point of contact for tenants, and to be responsible for day to day running of the front of the house and the rest of the development. Working closely with the team and to co-ordinate various tasks. To deliver first class customer service to tenants and all visitors. To support Building manager on administrative tasks...


  • Bournemouth, United Kingdom Abacus Care Solutions LTD Full time

    _**"Abacus Care Solutions LTD is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK."**_ Abacus Care Solutions is Domiciliary Care Agency based in Bournemouth and works with BCP Council and Dorset Council **Key Responsibilities**: - Working alongside our Manager and...


  • Bournemouth, United Kingdom Bournemouth East Collaborative PCN Full time

    **About us!** Bournemouth East Collaborative Primary Care Network PCN, comprises four like-minded practices working together in East Bournemouth, Dorset, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 53,000 patients with a diverse demographic. **Practices part of the PCN...


  • Bournemouth, Bournemouth, United Kingdom Co-op Digital Full time

    Are you looking for a rewarding career in funeral care? Do you have excellent communication and interpersonal skills, as well as the ability to build positive relationships with families and colleagues?Job DescriptionAs a Funeral Arranger, you will play a vital role in supporting clients by organizing family visits and answering guest questions. You will...

  • Reception Supervisor

    7 months ago


    Bournemouth, United Kingdom Talbot Medical Centre Full time

    **The Role**: **About us**: Talbot Medical Centre are proud to look after around 26,000 patients over 3 local sites. We employ circa 65 highly valued, hard working colleagues who strive to provide an exceptional standard of service whilst enjoying a supportive and friendly working environment and an attractive NHS pension. **Role Objective**: To effectively...


  • Bournemouth, United Kingdom Talbot Medical Centre Full time

    **JOB DESCRIPTION JOB TITLE**: MedicalReception Supervisor REPORTS TO: Operations Manager/Deputy Practice Manager HOURS: 30 hours per week Monday 1.30pm 6.30pm Tuesday 1.30pm 6.30pm Wednesday 8am 6.30pm Friday 8am 6.30pm This person must be capable of performing accurately any function requested of them within the scope of this post, to assist the practice...

  • Care Assistant

    7 months ago


    Bournemouth, United Kingdom Care South Full time

    **About The Role**: Care Assistant - Competitive pay rate of £11.00 - £11.25 per hour **Flexible hours 24 hours per week to include alternate weekends 7am -7pm** We have an exciting opportunity for a Care Assistant to join the team at Castle Dene, our specialist, frail elderly and dementia residential care home located in Bournemouth. **As a...


  • Bournemouth, United Kingdom Rock Reef Full time

    Head of Reception (RockReef and PierZip) Experience is essential. Full Time Contract - Variable working hours available. Must be available evenings, weekends and holidays. Salary - Variable **About the Job** At RockReef we’re all about fun, adventure and awesome customer service! We’re looking for hard working, friendly staff who are willing to go...

  • Team Co-ordinator

    6 months ago


    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: **Team -** Intermediary Sales Quality **Working Pattern -** Hybrid - 2 days per week in the Vitality Stockport Office. Full time hours (Part-time considered). **Top 3 skills needed for this role**: - Excellent communication skills with the ability to interact professionally with a diverse group - Must be proficient in Microsoft word,...


  • Bournemouth, United Kingdom Browns Recruitment Consultancy Ltd Full time

    **RECEPTIONIST/ ADMINISTRATOR** **NEW MILTON** Our well-established client is seeking a Receptionist/ Administrator to join their friendly Hampshire office. **The role will include but not limited to, the following responsibilities**: - To assist in ensuring clients are welcomed in an excellent and professional manner, their queries are dealt with...


  • Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Clinical Lead PositionWe are seeking an experienced Clinical Lead to join our team, working within the Breast, Endocrine, Skin and Sarcoma Team.The successful candidate will be responsible for provision of nurse led new patient and follow up clinics, supporting consultant breast and skin surgeons, and co-ordinating MDT meetings. The role also involves...

  • Night Care Assistant

    6 months ago


    Bournemouth, United Kingdom Care South Full time

    **About The Role**: Night Care Assistant - Competitive pay rate of £11.75 - £12.00 per hour **F**ull time, part time and bank available** **Shifts : 7.45.00pm - 8.00am** Includes alternate weekend **working, we** are not currently offering sponsorship** We have an exciting opportunity for a Night Care Assistant to join the team at Wickmeads, our...


  • Bournemouth, Bournemouth, United Kingdom Bupa Dental Care Full time

    Role OverviewDental Nurse is a vital role at Bupa Dental Care, and we're seeking a dedicated professional to join our team. With a focus on delivering exceptional patient care, you'll work closely with experienced practitioners to provide top-notch services.SalaryThis full-time position comes with a competitive salary of £28,000 - £32,000 per annum,...


  • Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Job OverviewThis is an exciting opportunity to join our team as an Enhanced Clinical Practitioner or Band 6 trainee ECP, working within the Breast, Endocrine, Skin and Sarcoma Team.You will be responsible for provision of nurse led new patient and follow up clinics, supporting consultant breast and skin surgeons, and co-ordinating MDT meetings. The role also...


  • Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Nurse Led Cancer Services Specialist to join our team, working within the Breast, Endocrine, Skin and Sarcoma Team.The successful candidate will be responsible for provision of nurse led new patient and follow up clinics, supporting consultant breast and skin surgeons, and co-ordinating MDT meetings. The role also...