Care Co-ordinators/reception

6 months ago

Bournemouth, United Kingdom Bournemouth East Collaborative PCN Full time

**About us**

Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 53,000 patients with a diverse demographic.

**Practices part of the PCN are**:
Shelley Manor Medical Centre and Holdenhurst Road

Littledown Surgery

Beaufort Road Surgery

Southbourne Surgery

The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces, with excellent transport links, schools, places of interest for the whole family and an abundance of restaurants and bars.

**Our Network teams include**:

- Enhanced Care Visiting team for frail housebound patients and those in care homes. The team includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators, Clinical Pharmacist.
- BEC Urgent Care Treatment Centre working out of the Treatment Centre at Shelley Manor Medical Centre supported by GPs, ANP’s, Respiratory Nurse and HCA’s.
- First Contact Physiotherapy Practitioner service.
- Digital Lead, Digital Care Coordinator, Digital Champions.
- Pharmacy team comprising of Clinical Pharmacists, Pharmacy Technicians and Care Co-ordinator.
- Mental Health practitioners.
- Health & Wellbeing Coaches and Social Prescribers within Help & Care team.

As our service increases, BEC PCN are urgently seeking enthusiastic, highly motivated and organised **Care Co-Ordinator/Reception individuals on a Bank contract basis**, who have previous experience of working in a primary care setting and SystmOne, to work in our Treatment Centre.

The Care Co-Ordinator/Reception main role is to provide key administrative support to the Treatment Centre team and practices teams within the PCN, manage the reception desk, facilitate effective communication and support to our patients, and work closely with the Treatment Centre clinicians to co-ordinate a range of patient services following their appointment.

Hours to cover the Treatment Centre are Monday to Thursday, 8.30am to 8pm, Friday 8.30am to 5pm and all-day Saturday, 8.30am to 5pm.

**Salary: £11.53 per hour, Monday to Friday, 8.30am to 6.30pm. There is enhanced pay between 6.30pm-8pm during the week and on Saturdays.**

**Job summary**

Our Care Co-ordinator/Reception team will offer general assistance to the clinical team who work in our Treatment Centre and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The role will involve working closely with the GP Lead, ANPs, HCAs, MSK staff and other clinicians who will be providing clinics during the week and on a Saturday.

The job role will require excellent IT with all MS office, strong meeting notes dictation, analytical and strong organisation skills, as well as the ability to multi-task and be able to communicate will colleagues at all levels in a friendly and professional manner and demonstrate empathy and compassion to our patients.

**Key role requirements**

**Reception**:
The duties and responsibilities to be undertaken by members of the Treatment Centre reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the PCN Operations Manager and/or Lead GP, dependent on current and evolving practice workload and staffing levels. This list is not exhaustive.
- Maintain and monitor the Treatment Centre appointments system, using SystmOne.
- Undertake a variety of administrative duties to assist in the efficient and smooth running of the centre, including the provision of clerical support to clinical staff and other members of the centre team.
- Process personal and telephone requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Meet and greet patients in a friendly, courteous manner, ensuring they are recorded as arrived on SystmOne.
- Assist with telephone requests/queries in the appropriate way.
- Ensure timely and accurate recording of all telephone messages.
- Assist with prescription requests from patients, guiding them to the nearest pharmacy according to their needs, in accordance with Treatment centre guidelines.
- Ensure patients are contacted prior to attending the appointment, to confirm attendance, location of the centre and therefore, reducing the risk of no shows and missed appointments.
- Take messages and relay information to the appropriate member of staff.
- Processing and recording of information in accordance with

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