Head of Reception- Rockreef

5 months ago


Bournemouth, United Kingdom Rock Reef Full time

Head of Reception (RockReef and PierZip)

Experience is essential.

Full Time Contract - Variable working hours available. Must be available evenings, weekends and holidays.

Salary - Variable

**About the Job**

At RockReef we’re all about fun, adventure and awesome customer service

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a head receptionist you will be a first port of call for our customers, providing a warm and friendly welcome.

**Main duties and responsibilities**
- Managing and training the reception team - Product Knowledge, Attitude, Telephone & E-mails, upselling.
- Taking care of group booking enquiries.
- Answering and processing general booking enquiries.
- Handling birthday parties enquiries.
- Handling third parties booking processes, gift vouchers and charities.
- Setting up Online Sessions.
- Greeting of guests.
- Giving advice on products.
- Receiving payments via invoices, over the phone, online and in house.
- Help keep the reception clean, organized and tidy.
- Assist in organising all information on file in an organized and efficient way complying with GDPR legislation.
- Ensure retail area has the correct levels of stock and it has an appealing look, controlling stock levels are adequate.
- Ordering business supplies.
- Cash handling and till reconciliation.
- Contribute with Suggestions & Improvements.

**Customer Service**
- Ensure a high standard of customer service.
- To do everything within reason to ensure our customers have the best experience and minimise customer complaints.

**Other**
- To assist with marketing as required.
- To comply with our company policies and procedures.

**Person Specification**
- Great leadership skills.
- Be familiar with basic IT processing programs.
- Work well with children and their parents.
- Weekend availability.
- Organisational skills.
- Ability to work under pressure at busy times and deal with customers' feedback.
- Strong written and oral communication skills.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Reception: 1 year (preferred)

Work Location: In person


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