Head of Reception- Rockreef
5 months ago
Head of Reception (RockReef and PierZip)
Experience is essential.
Full Time Contract - Variable working hours available. Must be available evenings, weekends and holidays.
Salary - Variable
**About the Job**
At RockReef we’re all about fun, adventure and awesome customer service
We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.
As a head receptionist you will be a first port of call for our customers, providing a warm and friendly welcome.
**Main duties and responsibilities**
- Managing and training the reception team - Product Knowledge, Attitude, Telephone & E-mails, upselling.
- Taking care of group booking enquiries.
- Answering and processing general booking enquiries.
- Handling birthday parties enquiries.
- Handling third parties booking processes, gift vouchers and charities.
- Setting up Online Sessions.
- Greeting of guests.
- Giving advice on products.
- Receiving payments via invoices, over the phone, online and in house.
- Help keep the reception clean, organized and tidy.
- Assist in organising all information on file in an organized and efficient way complying with GDPR legislation.
- Ensure retail area has the correct levels of stock and it has an appealing look, controlling stock levels are adequate.
- Ordering business supplies.
- Cash handling and till reconciliation.
- Contribute with Suggestions & Improvements.
**Customer Service**
- Ensure a high standard of customer service.
- To do everything within reason to ensure our customers have the best experience and minimise customer complaints.
**Other**
- To assist with marketing as required.
- To comply with our company policies and procedures.
**Person Specification**
- Great leadership skills.
- Be familiar with basic IT processing programs.
- Work well with children and their parents.
- Weekend availability.
- Organisational skills.
- Ability to work under pressure at busy times and deal with customers' feedback.
- Strong written and oral communication skills.
Work remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £11.00-£12.00 per hour
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Sick pay
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- Reception: 1 year (preferred)
Work Location: In person
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