Enquiry & Viewings Co-ordinator

3 months ago


Bournemouth, United Kingdom McCarthy Stone Full time

**About you**

Do you possess experience in customer service, sales and administration roles working to targets and deadlines within a professional environment? Do you have a genuine interest in property, real estate, or housing? Are you naturally confident, emphatic and an articulate communicator?

If so, we have a unique and exciting opportunity for you to join are rapidly expanding talented Resales Teams as a Viewings & Enquiries Co-Ordinators. We are seeking to appoint customer focussed individuals who have a dedicated working style with enthusiasm and drive are highly organised and can manage a substantial workload efficiently and effectively with a keen, “can do” attitude.

**The role**

Reporting to our Senior Property Consultant you will be responsible for supporting the Property Consultants on a day-to-day basis with all viewing activities and also general enquiries as well as managing the main Resales Enquiry Mailbox. You will be instrumental in supporting market appraisals, instructions, and sales in line with monthly and quarterly targets obtaining the maximum possible price for every sale.

Our Viewings & Enquiries Co-Ordinators liaise with vendors and potential purchasers with all aspects of viewing properties and dealing with any general enquiries; setting appointments for viewings to ensure all parties are fully informed about what is required of them and by when. They take all calls relating to viewings requested by potential buyers, book appointments and confirm with all parties. They are responsible for contacting the viewers the following day to gain feedback and promptly reporting this information back to the seller.

The role will be based at our Head Office in Bournemouth.

We understand the importance of our people and invest in development, support, and remuneration. We will ensure that you are provided with the guidance, training and support you need to truly realise your potential.

Our mission is simple: to help our customers achieve retirement living to the full. We achieve it by employing talented and ambitious people who genuinely care about the difference we make, while understanding that every staff member plays a part in our success.

**Your Attributes**

**You will bring**:

- Professionalism, friendly, honest, and open approach
- Excellent customer service
- Meticulous attention to detail

**You will have**:

- Web-based sales system and other associated systems are used on a daily basis; a good standard of computer literacy is essential
- Knowledge and be conversant with the Consumer Protection Regulations, Anti Money Laundering Regulations and the Property Ombudsman code of conduct
- Strong problem-solving skills
- Work well under pressure

**Benefits**

**Financial**:

- Competitive salary and bonus scheme
- Competitive Company pension scheme
- Life Assurance
- Professional Subscriptions paid for

**Lifestyle/Health & Wellbeing**:

- 24 days holiday (rising to 28) plus Bank Holidays
- 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
- Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
- Cycle to work scheme
- Colleagues Benefit Booklet with a range of store offers discounts and promotions
- Family Friendly Policies
- Excellent development opportunitiesAs the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.

We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list



  • Bournemouth, United Kingdom Oceana Hotels & Restaurants Full time

    **Sales and Events Co-Ordinator** We are currently looking to recruit a **Sales and Events Co-Ordinator **whowill support the Sales Manager, Sales & Events teams and Cr teams across 3 hotels with a primary focus on bringing in new business and co-ordinating existing business. This includes the administration for all functions, events and hosting these...

  • Meetings, Events

    4 months ago


    Bournemouth, United Kingdom The Mercure Bournemouth Queens Hotel & Spa Full time

    **Who We Are** **We are Accor - Traditional Hospitality and Beyond** We are a worldwide augmented hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limit. Building on the strength of our...


  • Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    An exciting opportunity has arisen at Dorset HealthCare University NHS Foundation Trust for a Research Support Co-ordinator to be a part of the Trust's R&D team. The Trust's R&D function is growing, and we are looking for an individual to contribute to this growth. The post-holder will be required to work closely with the Research Support Manager to support...


  • Bournemouth, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** To be the first point of contact for tenants, and to be responsible for day to day running of the front of the house and the rest of the development. Working closely with the team and to co-ordinate various tasks. To deliver first class customer service to tenants and all visitors. To support Building manager on administrative tasks...


  • Bournemouth, United Kingdom Bournemouth Carlton Hotel, Signature Collection By Best Western Full time

    Meetings and Events Co-ordinator (Sales Office) Bournemouth Carlton Hotel, Signature Collection By Best Western The OpportunityWe have a rare opportunity for a Meeting & Events Coordinator, to join the team at this hotel. This is a key role at the hotel as you will be responsible for the day to day efficient...

  • Team Co-ordinator

    4 months ago


    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: **Team -** Intermediary Sales Quality **Working Pattern -** Hybrid - 2 days per week in the Vitality Stockport Office. Full time hours (Part-time considered). **Top 3 skills needed for this role**: - Excellent communication skills with the ability to interact professionally with a diverse group - Must be proficient in Microsoft word,...


  • Bournemouth, United Kingdom Savills Management Resources Full time

    Purpose of the Role To provide onsite lettings and property management services to an exciting build to rent residential scheme development comprising 159 apartments in a large-scale property in Bournemouth. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Job Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential scheme.Key...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Job Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential scheme.Key...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Job Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential scheme.Key...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Job Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential scheme.Key...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Job Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential scheme.Key...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Job Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential scheme.Key...


  • Bournemouth, Bournemouth, United Kingdom Frost & Co Estate Agents Ltd Full time

    {"h1": "Senior Sales Consultant at Frost & Co Estate Agents Ltd", "p": "We are seeking a highly motivated and experienced Senior Sales Consultant to join our team at Frost & Co Estate Agents Ltd. As a Senior Sales Consultant, you will be responsible for creating, arranging, and attending viewings, managing applicant administration, negotiating offers, and...


  • Bournemouth, Bournemouth, United Kingdom Frost & Co Estate Agents Ltd Full time

    {"h1": "Senior Sales Consultant at Frost & Co Estate Agents Ltd", "p": "We are seeking a highly motivated and experienced Senior Sales Consultant to join our team at Frost & Co Estate Agents Ltd. As a Senior Sales Consultant, you will be responsible for creating, arranging, and attending viewings, managing applicant administration, negotiating offers, and...


  • Bournemouth, United Kingdom LGH Hotels Management Full time

    The Opportunity We have a rare opportunity for a Meeting & Events Coordinator, to join the team at this hotel. This is a key role at the hotel as you will be responsible for the day to day efficient management of the Meeting & Events department. You as our meeting & events coordinator will be involved in converting business and generating sales through...

  • Charity Van Driver

    1 week ago


    Bournemouth, Bournemouth, United Kingdom Julia's House Full time

    Van Driver Opportunity at Julia's HouseWe are seeking a reliable and physically fit individual to support our charity shops across Dorset and Wiltshire by driving our vans or assisting our current drivers.As a Van Driver for Julia's House, you will be based in Salisbury and will be responsible for transporting stock between our flagship store in Creekmoor,...

  • Charity Van Driver

    1 week ago


    Bournemouth, Bournemouth, United Kingdom Julia's House Full time

    Van Driver Opportunity at Julia's HouseWe are seeking a reliable and physically fit individual to support our charity shops across Dorset and Wiltshire by driving our vans or assisting our current drivers.As a Van Driver for Julia's House, you will be based in Salisbury and will be responsible for transporting stock between our flagship store in Creekmoor,...


  • Bournemouth, Bournemouth, United Kingdom Frost & Co Estate Agents Ltd Full time

    We are seeking a highly motivated and experienced Senior Sales Consultant to join our team at Frost & Co Estate Agents Ltd in Bournemouth.The ideal candidate will have a minimum of 2 years experience in estate agency and possess excellent communication skills, with the ability to work as part of a team and on their own initiative.The role involves creating,...


  • Bournemouth, Bournemouth, United Kingdom Frost & Co Estate Agents Ltd Full time

    We are seeking a highly motivated and experienced Senior Sales Consultant to join our team at Frost & Co Estate Agents Ltd in Bournemouth.The ideal candidate will have a minimum of 2 years experience in estate agency and possess excellent communication skills, with the ability to work as part of a team and on their own initiative.The role involves creating,...