Customer Service Advisor
2 days ago
**Customer Services Advisor - Permanent**
**Position: Customer Services Advisor**
**Location: Halesowen**
**Contract: Permanent**
**Hours: Full time**
**Salary/Benefits: Up to £21,000**
**Role Details - Customer Services Advisor**We are currently looking for a proactive Customer Services Advisor to join an excellent business based in Halesowen on a permanent basis.
The Customer Service Advisor will act as a professional first point of contact for customers, colleagues, and external business partners in order to ensure the delivery of an exceptional customer experience.
- Use company systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of company products and services.
- Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
- Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
**Key skills required of the Customer Service Advisor**
Essential
- Proficient in Microsoft Office.
- Ability to operate as part of a wider team working effectively across departmental boundaries and with external business partners.
- An ability to prioritise workflow volumes and self-organise.
- A desire to develop own skill sets.
- Accuracy and attention to detail.
Personal qualities:
- Strong communicator.
- Effective decision maker, in a fast-paced environment.
- Individual who has a strong commitment to providing quality customer service.
- Team player
- Able to prioritise workload to meet challenging deadlines and ability to multi-task.
- Pro-active and well organised.
- Adaptable.
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