Customer Service Advisor

3 weeks ago


Halesowen, United Kingdom Davies Group Full time

Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors

**Abilities And Knowledge**:

- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills



  • Halesowen, United Kingdom Jobsworth Recruitment Halesowen Commercial Full time

    **Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...


  • Halesowen, United Kingdom Jobsworth Rec Halesowen Industrial Full time

    **Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...


  • Halesowen, United Kingdom Adecco Full time

    **Customer Service Advisor** **£25,000- £26,000** **Halesowen - Flexible working after training (1- 2 days WFH)** **Permanent** **8.30am to 5pm (1 hour lunch break)** **You will be expected to**: - Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day - Communicate with the Head of Customer...


  • Halesowen, United Kingdom Davies Group Full time

    We’re a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We help our clients to manage risk, operate their core business processes, transform and...


  • Halesowen, United Kingdom Speedy Freight Full time

    Job description We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments...


  • Halesowen, West Midlands, United Kingdom DAF Trucks UK Full time

    Motus Commercials located in  Halesowen is on the lookout for a dedicated  Customer Sales Advisor to join our friendly team providing exceptional levels of service to our customers. 5 days Monday to Friday 8.00pm with Saturdays 7.00pm on a rota basis paid as overtime From day 1 as a Motus Commercials colleague, you will have access to a comprehensive...

  • Sales Advisor

    4 weeks ago


    Halesowen, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in optics, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Sales Advisor you will spend your time on various aspects of meeting your...


  • Halesowen, West Midlands, United Kingdom DAF Trucks UK Full time

    Motus Commercials located in  Halesowen is on the lookout for a dedicated  Customer Sales Advisor to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 5 days Monday to Friday 8.30am – 18.00pm with Saturdays 7.00am – 12.00pm on a rota basis paid as overtime OTE - 33k!! From day 1 as a...


  • Halesowen, United Kingdom SF Group Full time

    SF Recruitment are supporting a Global leading building services business in recruiting for a an Administrator to join the Customer Services team on a permanent basis in Halesowen. Monday - Friday (08:30 - 17:00) 37.5 hours per week. **Salary**: £22,000 p.a. + £1000 bonus + year end pay review + Health Care Cash Plan + death in service (x3 annual salary)...


  • Halesowen, United Kingdom GTC Recruitment Full time

    I am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends.Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for progression with...


  • Halesowen, United Kingdom GTC Recruitment Full time

    I am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends.Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for progression with...


  • Halesowen, United Kingdom GTC Recruitment Full time

    I am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends.Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for progression with...


  • Halesowen, United Kingdom GTC Recruitment Full time

    I am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends.Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for progression with...


  • Halesowen, United Kingdom GTC Recruitment Full time

    I am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends. Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for progression with...


  • Halesowen, United Kingdom GTC Recruitment Full time

    Job DescriptionI am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends.Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for...


  • Halesowen, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in Optical and Hearing care, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Trainee Optical Advisor you will spend your time on various...


  • Halesowen, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in Optical and Hearing care, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Trainee Hearing Advisor you will spend your time on various...

  • Parts Advisor

    4 weeks ago


    Halesowen, United Kingdom Clemence Rogers Full time

    Clemence Rogers are currently recruiting for a Parts Advisor to be based in Halesowen - Location: Halesowen - Salary: 24k - 26k - Contract Type: Permanent - Closing: 25 February 2023 - Ref: 902368 **Accountabilities**: Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders...


  • Halesowen, United Kingdom The Recruitment Group Full time

    **Customer Service Administrator **- Temp to Perm Contract to Start ASAP! **Location**: Halesowen (Centre Court) **Hours of Work**: 8:30 am - 5:30 pm - Mon - Fri. 1 Saturday per month paid as overtime **Salary**: £10.00ph - £12.01ph (£20,500pa - £25,000pa) (DOE) - Experience is essential (telephone based exp) - Identify customer requirements and...


  • Halesowen, United Kingdom Absolute Industrial Recruitment Full time

    Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen.The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies.This role will be working Monday to Friday...