Customer Service Advisor

2 months ago


Halesowen, United Kingdom Jobsworth Rec Halesowen Industrial Full time

**Job Title: Client Advisor**

**Location: Halesowen**

**Salary: £11 per hour**

**Hours: Monday - Friday | 9:00am - 6:00pm**

Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and replacement vehicle services. They offer their customers a one-stop accident repair service, handling all aspects of the process from vehicle recovery to insurance claims to the repair itself.

**What we need from you;**
- Must have a minimum of 2 years customer service experience
- Excellent telephone manner
- Excellent verbal and written communication
- Good knowledge of Microsoft word and excel
- Keen, reliable and wiling to progress

**What the job involves;**
- Case management, ensuring each case is progressed in line with department processes.
- Liaising with customers, clients and insurers regarding a range of queries in a professional and timely manner.
- Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
- Achieving individual and team targets including call quality measures, efficiency and attendance.

**Job Types**: Full-time, Temp to perm

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Ability to commute/relocate:

- Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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