Customer Service Advisor

8 months ago


Halesowen, United Kingdom Davies Group Full time

Davies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors

**Abilities And Knowledge**:

- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills



  • Halesowen, United Kingdom Pertemps Network Group Full time

    Calling all Customer Service Advisors! Are you looking for an exciting opportunity in the Halesowen area? Pertemps are currently recruiting for a Customer Service Advisor on behalf of a manufacturing company who produce various engraved products. Due to major business growth, the company are looking to expand their team! Your job duties as a Customer...


  • Halesowen, United Kingdom Robert Walters Full time

    **Customer Services Advisor - Permanent** **Position: Customer Services Advisor** **Location: Halesowen** **Contract: Permanent** **Hours: Full time** **Salary/Benefits: Up to £21,000** **Role Details - Customer Services Advisor**We are currently looking for a proactive Customer Services Advisor to join an excellent business based in Halesowen on a...


  • Halesowen, United Kingdom CV-Library Full time

    Customer Service Advisor We are seeking a Customer Service Advisor to assist Customers with Arabian Oud Perfume Oils for Women & Men. Must have an excellent appearance. Reliable and trustworthy. Part time hours. Please send your CV with your instagram profile as we are on the instagram platform too


  • Halesowen, United Kingdom Pertemps Black Country Perms Full time

    **Customer Service Advisor - Call Handler Location: Halesowen HYBRID - WORKING AFTER INITIAL TRAINING PERIOD **Salary**: £21k** **CALLING ALL EXPERIENCED CALL HANDLERS** A superb opportunity has arisen for an experienced Customer Services Advisor to join a growing company based in Halesowen. This is a lovely opportunity allowing you the variation of...


  • Halesowen, United Kingdom Pertemps Black Country Perms Full time

    **Customer Service Advisor - Insurance Location: Halesowen HYBRID OPPORTUNITY **Salary**: £22,500** **CALLING ALL EXPERIENCED CALL HANDLERS** A superb opportunity has arisen for an experienced Customer Services Advisor to join a growing company based in Halesowen. This is a lovely opportunity allowing you the variation of working both from home and the...


  • Halesowen, United Kingdom Pertemps Black Country Perms Full time

    **Customer Service Advisor - Insurance Location: Halesowen HYBRID - WORKING FROM HOME AND OFFICE **Salary**: £21k (negotiable depending on experience)** **CALLING ALL CALL/CONTACT CENTRE EXPEREINCED CSA's** A superb opportunity has arisen for an experienced Customer Services Advisor to join a growing insurance company based in Halesowen. This is a lovely...


  • Halesowen, United Kingdom TRG Full time

    **Customer Service Advisor** **- Temp to Perm Contract to Start ASAP!!** Location: Halesowen, B63 Hours of Work: 8.30am - 5.30pm - Mon - Fri **Salary**: £11.44ph A rapidly growing e-commerce company is now looking for a customer service advisor to join and contribute to their continued growth. You will join a high-performance team and play an integral...


  • Halesowen, United Kingdom Jobsworth Recruitment Halesowen Commercial Full time

    **Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...


  • Halesowen, United Kingdom Jobsworth Rec Halesowen Industrial Full time

    **Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...


  • Halesowen, United Kingdom The Recruitment Group Full time

    Customer Service Advisor - Temp to Perm Contract to Start ASAP!! Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime. **Salary**: £10.58ph - £11.06ph (£22,000pa - £23,000pa) - Our client are a rapidly growing online retailer of bathroom products and now looking for a new customer...


  • Halesowen, United Kingdom Davies Group Full time

    Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. **What will...


  • Halesowen, United Kingdom The Recruitment Group Full time

    **Customer Service Advisor - Temp to Perm Contract to Start ASAP!!** Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime **Salary**: £10.57ph - £11.53ph (£22,000pa - £24,000pa) We are a rapidly growing online retailer of bathroom products and now looking for a few customer service...


  • Halesowen, United Kingdom The Recruitment Group Full time

    **Customer Service Advisor - Temp to Perm Contract to Start ASAP!!** Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime **Salary**:£10.00ph - £12.01ph (£20,000pa - £25,000pa) We are a rapidly growing online retailer of bathroom products and now looking for a few customer service...


  • Halesowen, United Kingdom IPS Group Full time

    **Salary**: £19000 - £21000 per annum + training, progression and benefits**Location**: Halesowen, West Midlands**Job reference**: 148693_1659716449 An established Insurance Broker with a friendly office environment has a new opportunity to join them in their Halesowen Office as an Insurance Customer Service Advisor. ** Start date will be 12th September...


  • Halesowen, United Kingdom Pertemps Black Country Perms Full time

    Customer Service Advisor - Insurance Location: Halesowen HYBRID OPPORTUNITY **Salary**: £22,500 CALLING ALL EXPERIENCED CALL HANDLERS!! A superb opportunity has arisen for an experienced Customer Services Advisor to join a growing company based in Halesowen. This is a lovely opportunity allowing you the variation of working both from home and the office,...

  • Customer Service

    6 days ago


    Halesowen, United Kingdom Absolute Industrial Recruitment Ltd Full time

    We are currently recruiting for a **Customer Service Advisor **on behalf of our clients based in **Halesowen.** The **Customer Service Advisor** will be responsible for processing orders and liaising with customers. The working hours are **Monday to Friday 8:30am - 5:00pm**. The rate of pay is **£10.00ph** dependent upon experience. **Duties &...

  • Customer Sales Advisor

    6 months ago


    Halesowen, United Kingdom Motus Commercials Full time

    Job Introduction Motus Commercials located in **Halesowen** is on the lookout for a dedicated **Customer Sales Advisor** to join our friendly team providing exceptional levels of service to our customers. The position will see you working: **5 days Monday to Friday 8.30am - 18.00pm with Saturdays 7.00am - 12.00pm on a rota basis paid as overtime** **Salary...


  • Halesowen, United Kingdom Wolverhampton Commercial Full time

    **Customer care advisor** **Halesowen** **Permanent** **£19,000 - £19,760** An exciting opportunity has arisen for a customer care advisor to join our client based in the Halesowen area. This position will be based in the offices of our client but once trained there will be the opportunity to work from home one day in the week. The purpose of the role will...

  • Service Advisor

    7 months ago


    Halesowen, United Kingdom Carsa Limited Full time

    **Salary: OTE up to £31,000 DOE** **Hours: Monday to Friday 8am-6pm plus every other Saturday Morning 8am-12.30pm plus overtime.** We are looking for an experienced **Service Advisor** to manage the flow of work through the service team efficiently at our new Service Centre in **Halesowen**! **What you will be doing**: - To ensure the service and after...


  • Halesowen, Dudley, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Sales and Service Advisor, you will be the primary point of contact for customers in our Halesowen, United Kingdom store, providing expert advice and guidance to ensure their satisfaction. You will be part of a collaborative team, working together to drive sales growth and exceed customer expectations.