Customer Service Advisor

7 months ago


Halesowen, United Kingdom TRG Full time

**Customer Service Advisor** **- Temp to Perm Contract to Start ASAP**

Location: Halesowen, B63

Hours of Work: 8.30am - 5.30pm - Mon - Fri

**Salary**: £11.44ph

A rapidly growing e-commerce company is now looking for a customer service advisor to join and contribute to their continued growth. You will join a high-performance team and play an integral role in resolving customer enquiries.

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position with opportunities for career growth.

**Duties**:

- Provide accurate and timely information to customers regarding products, services, and policies
- Analyse customer needs and recommend appropriate solutions
- Process orders, returns, and exchanges in a timely manner
- Maintain customer records and update information in the Salesforce database
- Collaborate with other departments to resolve customer issues and escalate when necessary
- Communicate effectively with customers to ensure their satisfaction
- Follow up with customers to ensure their concerns have been addressed

Qualifications:

- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in using Salesforce or similar CRM software

**Job Types**: Full-time, Temp to perm
Contract length: 12 weeks

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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