Customer Care Advisor
3 weeks ago
**Customer care advisor**
**Halesowen**
**Permanent**
**£19,000 - £19,760**
An exciting opportunity has arisen for a customer care advisor to join our client based in the Halesowen area. This position will be based in the offices of our client but once trained there will be the opportunity to work from home one day in the week.
The purpose of the role will be to provide a professional service to customers, colleagues and external business partners.
You will be based in their modern offices and be part of a team that feels like a family, there is free on-site parking with additional company benefits.
**Responsibilities of the role**:
- Assist customers through various channels
- Use CRM systems to enter customer data to a high standard of accuracy
- Validate and process new customer accounts, assisting customers with any account related enquiries
- Maintain a strong and up to date working knowledge of all processes relating to relevant products
- Work collaboratively with colleagues
- Provide administrative support to ensure activities related to customer's accounts are carried out
- Identify and escalate to your line manager any major customer impacting issues, to help achieve greater business wide success
- Previous customer service experience or familiar of a contact centre environment
- Proficient in Microsoft Office
- Strong attention to detail is compulsory
- Confident communicator
- Able to make decisions independently
**Benefits of joining**:
- 28 days annual leave
- Option to work from home one day per week once trained
- Free on-site parking
- Generous pension scheme
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