Service Advisor

7 months ago

Halesowen, United Kingdom Carsa Limited Full time

**Salary: OTE up to £31,000 DOE**

**Hours: Monday to Friday 8am-6pm plus every other Saturday Morning 8am-12.30pm plus overtime.**

We are looking for an experienced **Service Advisor** to manage the flow of work through the service team efficiently at our new Service Centre in **Halesowen**

**What you will be doing**:

- To ensure the service and after sales process is diarised correctly to ensure a streamlined and cost effective process.
- To ensure all warranty claims are administered and as a result reduce after sales costs;
- To procure parts efficiently and cost effectively within agreed budgets, ensuring all returns are dealt with in a reasonable timescale.
- To liaise with the team on rectification and service requirements, notifying the customer of issues and options as required.
- To ensure the After Sales Manager is notified for authorisation on expenditure on rectification and preparation work.

**Benefits**:

- Birthday day off
- Death in service Insurance
- Opportunities for career progression
- On-the-job training
- Company pension scheme
- 28 days holiday including bank holidays rising to 30 after 3 years’ service and 33 after 5 years continuous service

**About us**:
At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do. Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.

With a proud presence across six retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards. Our state-of-the-art preparation center ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.

As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.

Pay: Up to £31,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Service Advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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