Customer Service Advisor
2 months ago
We’re a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
We’re looking to recruit Customer Service Advisors to join our Davies 247 Team based in Halesowen. This is a busy role and will suit someone with a customer service or claims background.
This is a full-time opportunity, working Monday to Friday - 8 hour shift rota between 08:00 - 18:00 (Average 40 hours p/w)
We operate 365 days per year, so there’ll be requirement to work on weekends and Bank Holidays on a rota basis.
**It’s a busy and varied role, with a broad range of responsibilities, but the fundamentals include:
- Responding to inbound calls from home owners / tenants wishing to report a repair requirement.
- Working to targets and KPI’s in a friendly and professional call centre environment
- Supporting the customer through the journey of their repair
- Responsible for validating the home owner / tenants property, diagnosing the issue and deploying the appropriate trade contractor, whilst keeping the customer informed throughout
**Skills & Experience**
- Previous contact centre experience and customer service is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Good attention to detail in all tasks
- Self-motivated with a positive, professional approach when dealing with customers
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy. Demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
**What we offer**:
- Company Pension and Life Assurance
- Leadership, training & support for professional qualifications
- Development programmes & institute memberships
- Employee Assistance Programme
- Virtual GP and other wellbeing resources and regular company initiatives
- Access to Cycle to Work, Season Ticket Loan and eye test vouchers
- Davies Foundation; regular fun events to raise funds for our charitable foundation
**Diversity & Inclusion
-
Customer Service Advisor
1 month ago
Halesowen, United Kingdom Wagstaff Recruitment Full timeA sector renowned manufacturing company is seeking a Customer Service Advisor to join their site in Halesowen. As Customer Service Advisor / Representative you will be responsible for entering, monitoring and tracking customer orders, processing debit/credit invoices, maintaining order information and assisting to answer any other customer enquiries. If you...
-
Customer Service Advisor
3 weeks ago
Halesowen, United Kingdom TRG Full time**Customer Service Advisor** **- Temp to Perm Contract to Start ASAP!!** Location: Halesowen, B63 Hours of Work: 8.30am - 5.30pm - Mon - Fri **Salary**: £11.44ph A rapidly growing e-commerce company is now looking for a customer service advisor to join and contribute to their continued growth. You will join a high-performance team and play an integral...
-
Customer Service Advisor
2 months ago
Halesowen, United Kingdom Jobsworth Recruitment Halesowen Commercial Full time**Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...
-
Customer Service Advisor
5 days ago
Halesowen, United Kingdom Jobsworth Rec Halesowen Industrial Full time**Job Title: Client Advisor** **Location: Halesowen** **Salary: £11 per hour** **Hours: Monday - Friday | 9:00am - 6:00pm** Jobsworth Recruitment are currently recruiting for a client advisor for our client based in Halesowen. Our client is a leading accident repair centre offering an extensive range of vehicle repairs, as well as vehicle recovery and...
-
Customer Services Advisor
1 day ago
Halesowen, United Kingdom The Recruitment Group Full timeCustomer Service Advisor - Temp to Perm Contract to Start ASAP!! Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime. **Salary**: £10.58ph - £11.06ph (£22,000pa - £23,000pa) - Our client are a rapidly growing online retailer of bathroom products and now looking for a new customer...
-
Customer Services Advisor
3 weeks ago
Halesowen, United Kingdom The Recruitment Group Full timeCustomer Service Advisor - Temp to Perm Contract to Start ASAP!! Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime. **Salary**: £10.58ph - £11.06ph (£22,000pa - £23,000pa) - Our client are a rapidly growing online retailer of bathroom products and now looking for a new customer...
-
Customer Service Advisor
2 months ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit an experienced Customer Service Advisor to join our growing Property team. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. **What will...
-
Customer Services Advisor
3 weeks ago
Halesowen, United Kingdom The Recruitment Group Full time**Customer Service Advisor - Temp to Perm Contract to Start ASAP!!** Location: Halesowen (Centre Court) Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime **Salary**: £10.57ph - £11.53ph (£22,000pa - £24,000pa) We are a rapidly growing online retailer of bathroom products and now looking for a few customer service...
-
Customer Services Advisor
2 weeks ago
Halesowen, United Kingdom The Recruitment Group Full time**Customer Service Advisor - Temp to Perm Contract to Start ASAP!!** Location: Halesowen Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime **Salary**: £10.57ph - £11.53ph (£22,000pa - £24,000pa) We are a rapidly growing online retailer of bathroom products and now looking for a few customer service adviser to join...
-
Customer Service Advisor
2 days ago
Halesowen, United Kingdom Adecco Full time**Customer Service Advisor** **£25,000- £26,000** **Halesowen - Flexible working after training (1- 2 days WFH)** **Permanent** **8.30am to 5pm (1 hour lunch break)** **You will be expected to**: - Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day - Communicate with the Head of Customer...
-
Customer Service Advisor
2 days ago
Halesowen, United Kingdom Davies Group Full timeWe’re a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We help our clients to manage risk, operate their core business processes, transform and...
-
Customer Service Advisor
1 week ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background. Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w) We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service Advisor
1 week ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background. Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w) We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service Advisor
2 weeks ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background. Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w) We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service Advisor
1 week ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background. Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w) We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service Advisor
1 week ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit Customer Service Advisors to join our NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background. Full-time Monday - Sunday rota - 8 hours shifts between 07:00am - 23:00 (Average 40 hours p/w) We operate 365 days per year, so there is a requirement to work on weekends and Bank...
-
Customer Service Advisor
2 months ago
Halesowen, United Kingdom Davies Group Full timeDavies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with...
-
Customer Service Advisor
5 days ago
Halesowen, United Kingdom UK Hip Flasks Full timeHours: Monday to Friday, 8.30am - 4.30pm. 1 in 3 Saturdays required (Time off in lieu) **Salary**: £23,400 Location: Nimmings Road, Blackheath UK Hip Flasks is a growing business in the personalised gift and wholesale market. We've had great success and an opportunity has arisen for a Customer Service Advisor to join our small but growing team. Our...
-
Customer Service and Operations Advisor
1 month ago
Halesowen, United Kingdom Speedy Freight Full timeJob description We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments...
-
Customer Services
1 month ago
Halesowen, United Kingdom Activewear Brands Full timeAnswering customer enquiries or passing them on to the appropriate department. - Giving information and helping to solve customer problems. - Selling products and taking orders. - Arranging services for customers, for example, garment decoration - Processing complaints and, if appropriate, issuing refunds. - Taking payments. - Making sure that the customer's...