Business Services Operations Manager

2 weeks ago

Southampton, United Kingdom Quilter Business Services Full time

**What the Hiring Manager Says** The Business Services Operations Manager will have a varied but exciting role where they solely manage the Support Services Function and support the Senior Leadership in this function with stakeholder management and change management.
The Support Services Function have a diverse set of activities that range from operational to financial and environmental and require a proactive and flexible line manager who can provide steer, support and empower the team to successfully deliver. This rolewould benefit from face-to-face engagement and so there is a requirement for the individual to work from the Quilter House office a minimum of three days a week.
As priorities change, the activities required within this role will change in parallel and so this would be best suit someone who is flexible and who can adapt to change.
Head of Security & Property

**About the Role** Level: 4

Department: Security & Property

Location: Southampton, United Kingdom

Contract type: Permanent

The role holder will help to take key stakeholders through operational and office changes.

You will understand the management structures, politics, and culture and have the confidence of Senior Managers.

You will lead and advise on best practice of all Business Service & Operational activities within the function.

You will assist Head of Strategy & Operations as and when required as well as acting as Deputy to provide resilience around this role.

You will manage the Support Services team, conducting regular check-ins, identifying development opportunities as well as improving ways of working.

You will provide insight and analysis into the occupancy and issues across the estate by liaising with relationship managers and business leads on a regular basis.

You will support the Workplace Strategy Delivery when required to help colleagues and stakeholders through refurbishments and estate changes.

As the individual will work closely with the Head of Strategy & Operations, there will be a requirement to update and escalate on a regular basis.

**About You** Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

You will be able to work with external partners to assist with change as needed.

You will be able to find innovative ways of solving or pre-empting problems as well as thinking outside the box.

You will need to be able to work on a number of activities at once and makes positive contributions to the team.

The ability to collaborate and manage varying personalities is a key skill required.

To be successful in this role you will be flexible with changing circumstances, tasks, projects and priorities and will remain calm under pressure.

You will have strong line management skills and the ability to listens carefully to understand others and to provide guidance and support.

You will willingly take on new tasks / priorities.

You will need to be able to update others on progress and makes commitments that can be kept.

To be successful in this role you will need to communicate in a clear, succinct, and engaging manner - uses rapport to support influencing.
- Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financialfutures._
- In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times._
- Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care andcreativity that we need, to help us get there._
- We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learningmore about joining us._
- #LI-IC1_

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

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