IT Service Operations Analyst

4 weeks ago

Southampton, United Kingdom Quilter Business Services Full time

**What the Hiring Manager Says**

The IT Service Operations Analyst is one of the key roles in the IT Service Operations team, which is the face of IT Service Operations to our business and Executive community. It is one of the important entry points into our Group Technology Solutions organisationand Capability, supporting our entire Quilter plc organisation.
The role provides a single point of responsibility for the resolution of service (including major) incidents, correlation of service monitoring and event management.
The role is challenging, working within a fast-paced environment which requires the role holder to excel under pressure and empowered lead resolutions in line with the demands of the business. The role reports to the Service Stability & Protection Manager

**About the Role**

Level: 3

Department: Group Technology Solutions

Location: Southampton, England

Contract type: Permanent

This is an exciting opportunity to join a recently created front facing 24/7 IT operations function with an ever increasing scope of activity supporting critical business services.

Key Responsibilities and Scope of role:

- Leads service and routine events within an IT Service Operation Centre environment on a shift basis to ensure full 24 x 7 coverage
- Analysing Service Monitoring dashboards, the IT Operations Analyst will proactively identify potential service impacting events / thresholds and drive timely resolution to minimise impact
- Respond effectively and efficiently to all alerts via dashboards and event triggers.
- Responsible for recovery for priority and major incidents, including active management of Quilter’s supplier partners and management of both IT and Business stakeholders
- Lead on escalation of lower severity IT incidents to support the Service Delivery Managers and their business units
- Produce accurate reporting of KPIs and trends to the Duty Service managers.
- Collate and compile Post Incident Reports within agreed timescale
- Provide oversight of significant change execution, and communication with agreed Stakeholders
- Review and approve change request (where appropriate)
- Support ITIL Service operations disciplines whilst on shift, which could include, Incident, Change and availability management
- Service improvement, through proactive problem management activity
- Excellent communications skills with all levels (Business and IT)

**About You**

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

Infrastructure, Server patching and maintenance (includes Citrix, VM estate, Cisco switches and Windows OS)

Config and server management (desirable)

Ability to understand and troubleshoot infrastructure and networks

Networking experience (Routers, Switches, Firewalls, VPNs)

Demonstrable understanding of IT security and compliance.

Knowledge and experience in physical and virtual server topology.

Strong troubleshooting and fault-finding skills.

Experience in trending incidents & problem themes.

Experience with event management & monitoring tools (SCOM, Mutiny, SquaredUp).

Strong Cloud collaboration skills and experience.

Experience in O365 collaboration tools and mail config (including cyber security tools).

Microsoft desktop / Laptop experience.

Administering and Supporting Office365.

Administering and Supporting MS Exchange.

Experience in Azure AD and Windows Server / Active directory environments.

Create knowledge articles.
- Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financialfutures._
- In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times._
- Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care andcreativity that we need, to help us get there._
- We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learningmore about joining us._

LI-PM1

  • IT Business Analyst

    4 weeks ago

    Southampton, United Kingdom Searchability NS&D Full time

    IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll support the development...

  • IT Business Analyst

    3 days ago

    Southampton, United Kingdom Searchability NS&D Full time

    Job Description IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll...

  • IT Business Analyst

    4 weeks ago

    Southampton, United Kingdom Searchability NS&D Full time

    IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll support the development...

  • IT Business Analyst

    2 weeks ago

    Southampton, United Kingdom Searchability Full time

    IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll support the development...

  • IT Support Analyst/Service Desk

    1 month ago

    Southampton, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: 1st line support Analyst C# visual basics SQL borland Microsoft Office SLA's KPI's Customer service Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join...

  • Business Systems Analyst

    1 month ago

    Southampton, United Kingdom Spectrum IT Recruitment Full time

    With several exciting projects in the pipeline, including new Order Management and Finical systems, a freight company in Southampton has an opportunity for a Business Systems Analyst to join their Business Systems Analysis and Support Team.No two days are the same when your work covers Business Analysis, Application Support and Project Support for internal...

  • Business Analyst

    4 weeks ago

    Southampton, United Kingdom Reed Full time

    Business Analyst - IT Business Analyst sought by a large, well-known organisation with offices in central Southampton. The role can be based from home with travel to Southampton within the month. Purpose of the role: The post holder will work on projects within the business, as part of the Business Analyst team. In accordance with a project's requirements,...

  • Client Services Analyst

    1 month ago

    Southampton, United Kingdom Aztec Full time

    Onboarding Data & Reporting Analyst | Southampton | Aztec Group 6158 Home / Careers / Vacancies Onboarding Data & Reporting Analyst Reports to the Onboarding Data & Reporting Manager With a focus on driving excellent client service and understanding the needs of our clients, we are continually enhancing the onboarding approach. As a result, we are...

  • Analyst

    1 day ago

    Southampton, United Kingdom Gi Group Full time

    Job Title: Analyst Type of Business: Public Sector Location: Remote Hourly Rate: £14.33 - £21.80 Start Date: ASAP Length of Contract: Until 30th September 2024 Hours: 37.5GI Group are now seeking to appoint an Analyst to our Public Sector client. The Analyst will support the Covid 19 Vaccination Programme. They will maintain operational reports, provide...

  • Systems Business Analyst

    2 weeks ago

    Southampton, United Kingdom Guillaume Masson Full time

    Join to apply for the Payments Systems Business Analyst role at Guillaume Masson Join to apply for the Payments Systems Business Analyst role at Guillaume Masson Sign in to save Payments Systems Business Analyst at Guillaume Masson . Due a major business systems digital transformation my client requires a Senior Business analyst with...

  • IT Applications Engineer

    3 days ago

    Southampton, United Kingdom Spectrum IT Recruitment Full time

    Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team. ...

  • IT Applications Engineer

    4 days ago

    Southampton, United Kingdom Spectrum IT Recruitment Full time

    Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team. Position...

  • Applications & Technical Support Engineer

    3 days ago

    Southampton, United Kingdom Spectrum IT Recruitment Full time

    Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team.

  • IT Helpdesk Support Analyst

    3 weeks ago

    Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Support Analyst Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm. Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately. As a Customer Support Analyst you will be...

  • IT Applications Engineer

    4 days ago

    Southampton, United Kingdom Spectrum IT Recruitment Full time

    Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Analyst to join their team. Position...

  • Finance Analyst

    1 month ago

    Southampton, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is excited to be supporting our repeat client and a Southampton based reputable brand, with the appointment of a Senior Finance Analyst. The Finance Analyst will be apart of the Business Partnering team; overseeing the financial planning, forecasting and performance analysis for one of the business functions within the larger...

  • Data Analyst

    1 month ago

    Southampton, United Kingdom Aztec Full time

    People Data Analyst (18 month FTC) | Southampton | Aztec Group 6158 Home / Careers / Vacancies People Data Analyst (18 month FTC) MCEPASTEBIN% Reports to Senior People Data, Insights and Reporting Manager We are looking for someone to provide data and reporting support to the HR team and wider business. This role sits within the People Services team...

  • Senior Cyber Defence Analyst

    4 weeks ago

    Southampton, United Kingdom Computer Futures Full time

    Senior Cyber Security Analyst / Senior Cyber Defence Analyst / SIEM SME / Incident SME Position Overview:As a member of the expanding security team, the Cyber Defence Analyst plays a pivotal role in conceptualising, implementing, and sustaining operational cyber security measures. This role encompasses proactive risk assessment, protective monitoring of...

  • Information Security Analyst

    1 month ago

    Southampton, United Kingdom Reed Full time

    **Information Security Analyst (Architecture & Assurance)** **Salary**: £40,000 - £50,000 (18 month fixed term contract) **Location**: Southampton (One day a week in the office) Information Security Analyst required to join an International Financial Services and Insurance company based in Southampton. This is a brand-new role due to growth and you will...

  • customer support analyst

    3 weeks ago

    Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Support Analyst Location: Southampton Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm. Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. Due to changes within the...