customer support analyst

3 weeks ago


Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

Customer Support Analyst

Location: Southampton

Hours of work: full time


Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.

Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.

Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.

As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried.

Your key duties would include the following:

  • To troubleshoot and resolve complex issues and escalations
  • Acting as a first point of contact for customer calls
  • Use the internal system to log and update calls
  • To support with software related issues
  • Providing regular updates when required to relevant parties- both internally and to customers
  • Acting as an escalation point to resolve and troubleshoot complex issues
  • Documenting all aspects of the work using the internal system
  • Collaborate with 3rd party supplier
  • To provide support to customers from start to completion
  • Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
  • Support with the roll out of new software/hardware releases
As a Customer Support Analyst you will have / be
  • 2 years + in technical helpdesk support role.
  • To be self-motivated and a contributing member of the team
  • Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
  • Good time management.
  • Ability to work under pressure.
  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • A good understanding of IT based systems
  • Ability to work in a pressurized environment
  • Problem analysis/problem solving
  • Must be able to communicate effectively with all levels of users.
  • Great problem-solving skills and a desire to achieve
  • High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap #J-18808-Ljbffr

  • Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Support Analyst Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm. Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately. As a Customer Support Analyst you will be...


  • Southampton, United Kingdom Recruit Moore Ltd Full time

    Recruit Moore have been approached by our client in Southampton to support them in finding a 1st Line Support Analyst. As the 1st Line Support Analyst, you will be the main point of contact for customer enquiries at varying stages of their journey, from making initial enquiries to maintaining their products and services upon conclusion of setup and...


  • Southampton, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: 1st line support Analyst C# visual basics SQL borland Microsoft Office SLA's KPI's Customer service Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join...


  • Southampton, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: 1st line support Analyst C# visual basics SQL borland Microsoft Office SLA's KPI's Customer service Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to...


  • Southampton, United Kingdom Endeavour Recruitment Solutions Full time

    1st Line Technical Support Analyst / Permanent / Southampton Country: United Kingdom Location: Southampton Sector: Support Job Type: Permanent Technologies: support 1st line support C# Southampton Retail 1st Line Technical Support Analyst / Permanent / Southampton Posted Thursday, 06 September 2018 Are you a looking for an excellent...


  • Southampton, United Kingdom Endeavour Recruitment Solutions Full time

    1st Line Technical Support Analyst / Permanent / Southampton Job Type: Permanent Technologies: support 1st line support C# Southampton Retail 1st Line Technical Support Analyst / Permanent / Southampton Posted Thursday, 06 September 2018 Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in...


  • Southampton, United Kingdom Investigo Full time

    Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT...

  • IT Business Analyst

    4 weeks ago


    Southampton, United Kingdom Searchability NS&D Full time

    IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll support the development...

  • IT Business Analyst

    4 weeks ago


    Southampton, United Kingdom Searchability NS&D Full time

    IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll support the development...

  • IT Business Analyst

    2 weeks ago


    Southampton, United Kingdom Searchability Full time

    IT BUSINESS ANALYST NEW OPPORTUNITY AVAILABLE FOR A IT BUSINESS ANALYST IN SOUTHAMPTON Searchability NS&D has a new opportunity for a IT Business Analyst to work across an exciting range of projects WHAT WILL THE IT BUSINESS ANALYST BE DOING? As a Business Analyst, you’ll thrive on being the face of IT internally; you’ll support the development...


  • Southampton, United Kingdom Reed Full time

    **Information Security Analyst (Architecture & Assurance)** **Salary**: £40,000 - £50,000 (18 month fixed term contract) **Location**: Southampton (One day a week in the office) Information Security Analyst required to join an International Financial Services and Insurance company based in Southampton. This is a brand-new role due to growth and you will...


  • Southampton, United Kingdom Barclay Meade Full time

    A global engineering business require a Supply Chain Data Analyst. Applicants will need strong analytical skills (intermediate MS Excel) to interpret customer/supplier data. This role would suit a science or engineering graduate, or a supply chain professional with intermediate MS Excel skills or above. Working with the Supply Chain Planning team, the...

  • Finance Analyst

    4 weeks ago


    Southampton, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is excited to be supporting our repeat client and a Southampton based reputable brand, with the appointment of a Senior Finance Analyst. The Finance Analyst will be apart of the Business Partnering team; overseeing the financial planning, forecasting and performance analysis for one of the business functions within the larger...


  • Southampton, United Kingdom Spectrum IT Recruitment Full time

    With several exciting projects in the pipeline, including new Order Management and Finical systems, a freight company in Southampton has an opportunity for a Business Systems Analyst to join their Business Systems Analysis and Support Team.No two days are the same when your work covers Business Analysis, Application Support and Project Support for internal...

  • Revenue Analyst

    4 weeks ago


    Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences, but reallyrelevant skills, we’d love to hear from you. We work flexibly and will support you to find a healthy...


  • Southampton, United Kingdom Guillaume Masson Full time

    Join to apply for the Payments Systems Business Analyst role at Guillaume Masson Join to apply for the Payments Systems Business Analyst role at Guillaume Masson Sign in to save Payments Systems Business Analyst at Guillaume Masson . Due a major business systems digital transformation my client requires a Senior Business analyst with...


  • Southampton, United Kingdom Yourdigitalfuture Full time

    IT Support Analyst, Southampton Excellent Benefits | Office Based| Competitive Salary | Professional Development Are you a skilled problem-solver with a passion for IT support? Our client in Southampton is seeking a dedicated IT Support Analyst, to join their service desk. As an IT Support Analyst, you will play a crucial role in providing efficient...

  • Test Analyst

    4 weeks ago


    Southampton, United Kingdom Proactive Appointments Full time

    **Test Analyst** **On-site - 3 Months Initially - Inside IR35** We are looking for an experienced Test Analyst to join our project team for a Windows 10 rollout. In this role, you will be responsible for developing test plans, executing tests, tracking and reporting on results, and providing guidance on how to resolveissues. - five years of experience in...

  • Business Analyst

    1 week ago


    Southampton, United Kingdom Southampton City Council Full time

    Why Work for us: Employee benefits (southampton.gov.uk) Please note that in applying for this vacancy you are applying for the Business Analyst position listed below.  Southampton City Council is on a journey of significant transformation. We need to balance our budget and create a council that is sustainable for the long term. We also truly...

  • IT Support Engineer

    4 weeks ago


    Southampton, United Kingdom Pulse IT Recruitment Ltd Full time

    **IT Support Engineer** Due to planned expansion & development, the company are looking for a talented Support Engineer / Analyst with experience of supporting Windows Server, Office365, Exchange Server, and AD (Active Directory). This role will involve a combination 1st & 2ndLine Support. You will join a dynamic & growing technical Systems Admin & support...