Operations Manager, Hotel Services

3 weeks ago


Southampton, United Kingdom Carnival Corporation Full time

Assurance Manager (Hotel Operations) - 9 mths FTC
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. The Assurance & Administration Manager is accountable for ensuring P&O Cruises hotel operations operates within financial, audit and administrative policy requirements and able to identify gaps and risks within these areas.
Working as part of the Guest Experience team, this role supports multiple departments within the on board hotel team that typically includes Front Office, Finance Managers, Hotel Auditors, Administration/Immigration Managers, Print Office and acts as a strategic partner across the different stakeholder network within the business.
Develops the hotel finance, administration and immigration policies & procedures working with Risk Advisory, Legal, Financial and Port teams. Staying informed of general business/financial/immigration requirements
Supports hotel system, technological and print/general administration operation and procurement requirements
Undertakes regular policy assurance visits ensuring we meet our risk/advisory/assurance service requirements
Coaches direct and wider hotel teams and supports training development in our ways of working.
Identifies efficiencies and continuously improves our ways of working whilst ensuring compliance is not compromised
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on afull time, 9 months fixed term contract basis, with hybrid working in our Southampton office (at least three days office based).
Fresh ideas and different perspectives are what excite us most and help us to succeed. A clear understanding of financial, audit and immigration control and execution, together with experience of budget control
Solid experience in leading cross functional projects, demonstrating effective collaboration across different departments
Excellent coaching skills and management experience
Experience of working in financial/audit services will be advantageous but not essential.
We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
Home and office-based hybrid working
Annual bonus
Recognition scheme with prizes and awards
Employee Discounted Cruising plus Friends and Family offers
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Contributory Defined Contribution Pension scheme
A friendly welcome with help settling in
Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. LI-Hybrid
#General Business
#Holidays are one of life's greatest pleasures. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice. #


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