Continuous Improvement Lead

5 months ago


Sunderland, United Kingdom Devonshire Full time

Our client, a leading customer communications company, is looking for a Continuous Improvement Lead to join their team in Sunderland.

My client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.

We are recruiting for a Continuous Improvement Lead responsible for identifying areas and support deployment of Continuous Improvement activities both internal to the operation and external for our customers. These Continuous Improvement programmes will be focused both on the technology and manual operations our client delivers to their customers.

**Main Duties**:

- Deployment and management of the Continuous Improvement Plan. Key focal point for CIP ideas, with activity that drives ideas from our frontline teams and then supports full deployment.
- Drives efficiency through improving the appreciation of our Leaders of how to measure throughput and then what they must do to improve it.
- Partners with the senior leadership team to support the reduction of process failures, quality loss and customer dissatisfaction.
- Monitor progress to check if changes yield desirable results.
- Maintain and establish measurable standards, and regularly generate detailed update reports for management.
- A flair for visual engagement and ability to convey complex ideas into meaningful activity for the operational teams.
- Process management implementation skills - ability to convert new activity into measurable drumbeat processes.
- Act as a trouble-shooter where appropriate in high impact loss areas, spending appropriate amount of focus and time in deep diving and then fully supporting any resultant activity by full ownership of the end-to-end solution.

**Skills**:

- Previous experience in a CI capacity within a similar environment
- In depth knowledge of LEAN and process improvement tools and techniques e.g. Six Sigma Black Belt and /or OMS Accredited
- Strong evidence of engagement techniques at all levels of an organisation
- Demonstrable high impact analysis skills, fluent in analysis tools such as excel.
- Previous experience in management is essential.

**Salary**: £45,000

**Contract**: Permanent

**Location**: Sunderland

Contact

**Nicola Stannard**:
+44 7792 658 050



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