Customer Service Executive

3 months ago

London, United Kingdom Active Recruiting Consultants Ltd Full time

**Chance to break into the UK’s biggest sector, Financial Services**
- **Job Title**: Customer Service Executive
- **Salary**: To £24,000 + bonus
- **Location**: Fully office-based, Islington (N1), hours Mon - Fri, 9 - 5.30
- **Requirements**: Strong communication skills & driven mentality with strong telephone-based customer service experience or a background in Financial Services

**The Company/Team**: This is a boutique mortgage brokerage, currently consisting of 13 people and growing. Our client advises on residential mortgages, but to lets, bridging loans, overseas mortgages, commercial mortgages and development finance, as well as life & protection business.

**The Role**:This Customer Service Executive role will see you dealing with new leads into the business via their website, reaching out to these new leads (there is no cold calling), booking an appointment for them to meet a Broker and setting that lead up on their CRM. You will also deal with inbound calls, help to improve/create more efficient processes, all the while providing a professional and personable service to HNW clients. Another important part of the role is supporting the Broker by keeping on top of the mortgage case pipeline (following up with the customer and external parties such as lenders, solicitors etc).

**Experience/Skills Required**: For the Customer Service Executive role, our client is looking for either telephone-based customer service experience or recent experience within Financial Services/Mortgages. You should thrive on providing first class customer service, be self-motivated and confident.
- **The Customer Service Executive position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell at any time.**_

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Reference ID: arc736

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