Customer Service Executive

6 months ago


London, United Kingdom CSP LTD Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Responsibilities**:

- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell products or services to increase sales revenue
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other team members to ensure excellent customer service experience
- Follow company policies and procedures to provide consistent service to customers

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Excellent phone etiquette and strong communication skills
- Ability to analyze customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

**Salary**: From £23,875.60 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person



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