Customer Service Executive
7 months ago
As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer expectations
**Duties**:
- Provide exceptional customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
- Assist customers with product information, order status, and general inquiries.
- Upsell products and services to customers when appropriate.
- Perform data entry tasks accurately and efficiently.
- Analyze customer needs and provide appropriate solutions or escalate issues to the appropriate department.
**Skills**:
- Excellent phone etiquette and communication skills.
- Ability to upsell products and services effectively.
- Strong multitasking abilities to handle multiple customer inquiries simultaneously.
- Accurate and efficient data entry skills.
**Job Types**: Full-time, Permanent
**Salary**: From £23,880.74 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London (preferred)
Work Location: In person
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