Customer Services Assistant

3 weeks ago


Glasgow, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

As a Customer Services Assistant within our busy Shopmobility team, you will be a customer-focused individual providing exceptional levels of service at all times. You will be able to deliver exemplary standards of communication and demonstrate the ability to work within a team.

**Key Responsibilities**
- To work the hours and shifts in accordance with conditions of employment.
- To carry out duties in accordance with instructions issued by the Community & Commercialisation Manager.
- To comply fully with the Health & Safety Policy for the Centre.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- To assist and undertake all Shopmobility relevant tasks.
- Ensure that the Centre is a safe and pleasant environment.
- Courteous communication skills are required to liaise with members of the public and retailers.
- To log complaints, compliments, incidents, lost property etc. in the correct database as quickly as possible when required.
- To assist with lost cars, children and families when required.
- To liaise with all other departments as appropriate.
- Having pride in the centre, helping to maintain its high standards in all that you do.
- Being able to interpret customer needs and deliver meaningful advice.
- Providing a quality, efficient and friendly service.
- Taking the initiative in assisting customers.
- Ensuring a good knowledge of all facilities and processes in order to deal with customer queries, complaints and compliments in line with company procedure.
- Taking care of your own, and the health and safety of others.
- Being observant at all times and reporting any suspicious packages or persons immediately.
- Maintaining a smart and well-groomed appearance meeting our uniform standards.
- To proactively engage with customers throughout the shopping centre providing assistance direction and deliver exceptional standards of customer service.
- Ensure that customer comments are recorded and ensure that customer feedback is passed to line management.
- Ensure that a positive imagine of the centre is displayed at all times.
- Correct procedures to be followed at all times.
- Dealing with any customer/visitor enquiry in a professional, friendly way.
- Handle and resolve customer complaints in a professional way ensuring information is then passed on the relevant person.
- Process accident/incident reports as required in a timely and accurate manner.
- Report any security incident through the appropriate channel.
- Undertake any further duties as requested by the management team.
- Increasing your knowledge and skills through education and training.

**Skills, Knowledge and Experience**

**Essential**
- Ability to demonstrate high levels of customer service at all times.
- High level of integrity.
- Ability to work on your own or as part of team.
- Ability to deal with demanding situations.
- Actively solve problems when presented.
- Reliable and flexible/supportive team player.
- Attention to detail/vigilance.
- Honest and reliable work ethic.
- Willingness to partake in on-site training.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.

**Desirable**
- NVQ Level 2 Customer Service or equivalent
- Good communication skills both verbal and written

Working Hours - 16 hours - 2 days per week (Thursday and Sunday)

Salary - £8,669 (Pro rata)

LI-DNI

Please see our Benefits Booklet for more information.



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