Senior CRM Administrator

2 weeks ago

Kenilworth, United Kingdom Plus One Full time

Our client is a successful and reputable Trade Association group who offer various accredited memberships to both individuals and larger businesses across the country. Due to team expansion, they are looking to acquire the services of a Senior CRM Administratorto join the team on a permanent basis. This is a fantastic opportunity to join an established Membership Body, be part of a supportive small team and would suit someone who is process driven with an aptitude for continuous improvement.

**Main responsibilities**:

- Manage and oversee the membership department including developing and implementing procedures.
- Provide strong communication both internally and externally in order to reflect the company's wider organisation, strategy and values.
- Oversee the CRM database (Workbooks) development, acting as the main contact for the database, run reports on this and be able to provide training to the wider team regarding the system.
- Offer appropriate advice and assistance to Members.
- Coordinate and administer membership renewal and resignation process effectively.
- Oversee the Vetting Officers, vetting processes and reviews including quality standard reviews.
- Review quarterly targets with Sales Officer and support with reporting for the Ops Manager.
- Work closely with direct report to ensure they are working to set objectives ensuring that systems are in place through regular assessments and evaluation of their performance, introducing training measures or counselling as and when required.
- Develop and implement procedures and systems to improve quality of service both internally and externally, including membership surveys.
- Provide regular reports on membership statistics for Team and Board meetings.

**Key Skills & Experience**:

- Previous experience working within a membership body or trade association is desirable, however not essential.
- Excellent experience and knowledge with CRM systems.
- Excellent communication skills, both verbal and written.
- Excellent level of customer service with a great telephone manner.
- Ability to prioritise own workload with excellent time management.
- Self-motivated with a real desire to seek improvement within processes/systems.
- Previous experience developing and managing databases.
- A methodical and analytical approach to work.

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