Customer Co-ordinator
7 months ago
**Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services?**
**Team**: Customer Services and Operations
**Location**: King's Lynn (Hybrid working model available)
**Contract**: 6-Months Fixed-Term Contract
**Salary**: £22,199-£26,509
**Due to continued growth, we have an exciting new opportunity for x2 Customer Co-ordinators to join our team in King's Lynn on a 6 month Fixed term Contract. Reporting to the Customer Services and Operations Team Leader and working closely with our CPCS Team, you will be responsible for supporting the delivery of NOCN Group's professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services.**
**This role will suit someone who is enthusiastic about learning and wants to get involved in all aspects of customer service to gain experience and progress their career.**
**Why NOCN Group?**
NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, assured short courses, SMART job cards, assessment services, consultancy, and research.
A career at NOCN Group offers you the chance to be part of a fast-growing, international educational non-for-profit.
- **35 hour working week**:
- **38 days holiday**:
- **Flexible working practices**:
- **Free parking**:
- **Training and development opportunities**:
- **Hybrid working**
We believe a work / life balance is key to happy, healthy employees, and continue to work to reward you time, energy and commitment to NOCN Group.
**Purpose and Objectives**:
Responsibility for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services.
A Customer Co-ordinator will work within NOCN Group, providing a front line and professional service to all customers across all business functions:
- Dealing with learners and centres across CSkills, NOCN, and NOCN Job Cards;
- Dealing directly with Employers seeking advice and guidance regarding the scheme and or learners;
- Dealing with internal customers - building relationships and working in partnership with the Product and Quality Assurance Teams, and other front line staff in NOCN Group;
**Duties and Responsibilities**:
- Provide accurate advice, guidance and information to internal and external customers in line with organisation rules, policies, procedures and values.
- Accurately capture customer information and process financial transactions as per work instructions and corporate guidelines.
- Resolve enquires first time.
- Ensure delivery of workload is completed to required specifications, service level agreements, benchmarks and quality standards.
- Working with team members to generate ideas for on-going and continuous improvement to service delivery.
- Develop a comprehensive knowledge of the service/product area being supporting and understanding the products and services supported by NOCN Group as a whole.
- Active participation in team meetings - suggesting ways of improving the efficiency of the team and the quality of service provided.
- Meet, and consistently strive to exceed, customer expectations internally and externally.
- Deal with complaints ensuring a resolution is sought and actioned.
- Escalate issues that impact on the customer experience, or business effectiveness, immediately to a Team Leader.
- Provide a point of contact for accurate advice and a prompt and comprehensive resolution to queries.
- Process customer information accurately and efficiently.
- Representing the Customer Services team on projects internal and external as required.
- Any other duties as required by line manager.
**Key Requirements, Qualifications and Knowledge**:
- Be educated to Level 2 in Literacy and Numeracy.
- Have experience of working with diverse customers and stakeholders.
- Have knowledge of Microsoft office.
- Have excellent communication skills.
- Have excellent planning and administration skills.
- Be committed to the highest standards of quality in work.
- Customer Service Qualification.
- Experience of working with card schemes/or Awarding organisations.
- Knowledge of the construction/education sector.
**Application Instructions**:
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
**Salary**: £22,199.00-£26,509.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site p
-
Customer Co-ordinator
4 weeks ago
King's Lynn, United Kingdom NOCN Group Full timePlease note this role is fixed-term for a duration of 12 months. Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services? Due to continued growth, we have an...
-
Spares Co-ordinator
7 days ago
King's Lynn, United Kingdom Berry Recruitment Full timeBerry Recruitment are currently recruiting for a Spares Co-Ordinator/Administrator to work for a busy manufacturing client based in King's Lynn. Key Responsibilities include: - Receive and process direct customer contact spare part orders by telephone. - Process orders using current business system databases - Liaise with other departments - Resolve...
-
Sales Co-ordinator
7 months ago
King's Lynn, United Kingdom Palm Paper Limited Full time**Job overview**: Co-ordinate the Sales for UK newsprint, Kraft Linerboard (KLB) and Corrugated Case Material (CCM) customers. Planning the production for Kings Lynn PM7 and CCM imports to UK, providing on call support and back up for the Production Planning Manager. **Job description and main responsibilities**: - Manage the UK based newsprint, KLB and...
-
Customer Co-ordinator
4 weeks ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timePlease note this role is fixed-term for a duration of 12 months. Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services? Due to continued growth, we have an...
-
Customer Co-ordinator
4 weeks ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timePlease note this role is fixed-term for a duration of 12 months. Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services? Due to continued growth, we have an...
-
Uk Sales Co-ordinator
5 days ago
King's Lynn, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service JOBS in Kings Lynn 23000 - Excellent Benefits and Perks My Client is a large Manufacturing Company who are looking for a sales Coordinator to support and assist customers, dealers, consultants, and the Clients field sales personnel in the UK market. Exciting role in which you will Handle queries and enquiries, liaising with all areas of the...
-
Customer Co-ordinator
3 weeks ago
Kings Lynn, United Kingdom NOCN Group Full timeJob Description Please note this role is fixed-term for a duration of 12 months. Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services? Due to continued growth,...
-
Export Sales Co-ordinator
3 days ago
King's Lynn, United Kingdom Hays Specialist Recruitment Limited Full timeExport Commercial Manager Location: King's Lynn I have a new role with a local company in Kings Lynn with an outstanding company on the Hardwick Job Purpose is to support and assist customers, dealers, consultants and sales managers in the Foster and Gamko export markets. Main focus to be on ensuring all necessary office based administration and support is...
-
Accident Repair Customer Co-ordinator
2 days ago
King's Lynn, United Kingdom Lovells Automotive Group Full timePronto Accident Repair Centre (King's Lynn) You working location will be Old Medow Road in King's Lynn on the Hardwick Industrial Estate PE30 4JJ as our business continues to develop and expands we are recruiting three Customer Journey Co-Ordinators / Advisors, this role will include being trained and coached to become an industry recognised "Vehicle Damage...
-
Business Services Co-ordinator
7 months ago
King's Lynn, United Kingdom National Trust Full timeAre you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. What it's like to work here:You'll be working with a small, friendly team which includes an Area Ranger, two Harbour Masters and Holiday Operations...
-
Resource Co-ordinator
7 months ago
King's Cross, United Kingdom McLaren Resourcing Full time1 x Resource Co-Ordinator As a resource coordinator you will assist the Head of Operations to oversee resource allocation and optimisation across projects. Your organisational skills will be instrumental in ensuring the efficient delivery of project and business objectives. Collaborate with Project Managers and Head of Operations to understand changing...
-
Professional Customer Coordinator
13 hours ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timeJob DescriptionThe Customer Co-ordinator will work within NOCN Group, providing a front-line and professional service to all customers across all business functions. This includes dealing directly with Centres to address scheme enquiries, account enquiries, or in support of their customers' applications. The ideal candidate will have excellent communication...
-
Customer Service Expert
3 weeks ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timeRole OverviewNOCN Group is an educational charity whose core aim is to help learners reach their potential and organisations thrive. As a Customer Co-ordinator, you will play a vital role in delivering a professional customer experience, exceeding our customers' expectations. You will be responsible for providing accurate advice, guidance, and information to...
-
Professional Customer Service Representative
3 weeks ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timeAbout the RoleThe NOCN Group is looking for a skilled and enthusiastic Customer Co-ordinator to join its team. This role will be responsible for providing a professional customer service, exceeding customer expectations and working closely with the Customer Service Team Leader and CPCS Team.Key ResponsibilitiesSupport the delivery of NOCN Group's...
-
Customer Experience Specialist
3 weeks ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timeAbout the RoleNOCN Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Co-ordinator. This exciting opportunity will provide the successful candidate with the chance to work in a dynamic environment, delivering exceptional customer service and exceeding expectations.Key ResponsibilitiesProvide accurate advice,...
-
Spares Administrator
5 days ago
King's Lynn, United Kingdom Williams Refrigeration Full time**Key Objective** To accurately co-ordinate and process customer spares requirement. **Key Responsibilities** - Receive and process direct customer contact spare part orders by telephone. - Process orders using current business system database. - Liaise with other departments (chase/order parts etc.). - Resolve customer’s spares problems. - Maintain...
-
Logistics Co-ordinator
2 days ago
King's Lynn, United Kingdom British Sugar Full time**Salary** Range £28,000 to £30,000 per annum **Job Purpose** Responsible for supporting the day to day administration needs of the Logistics function. To support the management and control of Inventory throughout the supply chain through to customer despatch. Responsibilities include but are not restricted to: Managing data & processes, planning...
-
Client Service Liaison
3 weeks ago
King's Lynn, Norfolk, United Kingdom NOCN Group Full timeAbout the RoleThe Customer Co-ordinator will be responsible for delivering a professional customer experience, exceeding customer expectations through taking ownership of customer enquiries or processing our products and services accurately and timely.You will work closely with internal stakeholders to provide accurate advice, guidance and information to...
-
Facilities Co-ordinator
1 week ago
King's Lynn, United Kingdom National Trust Full timeIf you enjoy being part of a team which cares for and maintains glorious mansions and halls, keeping them an attractive tourist location, this role would be perfect for you. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll be required...
-
Technical Co-ordinator
7 months ago
King's Lynn, United Kingdom Qualitops (UK) Ltd Full timeWe are seeking a talented individual to join an innovative food manufacturer who can provide a rewarding working environment. We have experienced tremendous success and are proud of our reputation for providing exceptional customer service and superior quality products. Responsible to Technical and Site Management, the main objectives of the role are to...