Customer Co-ordinator

2 weeks ago


King's Lynn, United Kingdom NOCN Group Full time

**Can you be responsible for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services?**

**Team**: Customer Services and Operations

**Location**: King's Lynn (Hybrid working model available)

**Contract**: 6-Months Fixed-Term Contract

**Salary**: £22,199-£26,509

**Due to continued growth, we have an exciting new opportunity for x2 Customer Co-ordinators to join our team in King's Lynn on a 6 month Fixed term Contract. Reporting to the Customer Services and Operations Team Leader and working closely with our CPCS Team, you will be responsible for supporting the delivery of NOCN Group's professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services.**

**This role will suit someone who is enthusiastic about learning and wants to get involved in all aspects of customer service to gain experience and progress their career.**

**Why NOCN Group?**

NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, assured short courses, SMART job cards, assessment services, consultancy, and research.

A career at NOCN Group offers you the chance to be part of a fast-growing, international educational non-for-profit.
- **35 hour working week**:

- **38 days holiday**:

- **Flexible working practices**:

- **Free parking**:

- **Training and development opportunities**:

- **Hybrid working**

We believe a work / life balance is key to happy, healthy employees, and continue to work to reward you time, energy and commitment to NOCN Group.

**Purpose and Objectives**:
Responsibility for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries, or through the accurate and timely processing of our products and services.

A Customer Co-ordinator will work within NOCN Group, providing a front line and professional service to all customers across all business functions:

- Dealing with learners and centres across CSkills, NOCN, and NOCN Job Cards;
- Dealing directly with Employers seeking advice and guidance regarding the scheme and or learners;
- Dealing with internal customers - building relationships and working in partnership with the Product and Quality Assurance Teams, and other front line staff in NOCN Group;

**Duties and Responsibilities**:

- Provide accurate advice, guidance and information to internal and external customers in line with organisation rules, policies, procedures and values.
- Accurately capture customer information and process financial transactions as per work instructions and corporate guidelines.
- Resolve enquires first time.
- Ensure delivery of workload is completed to required specifications, service level agreements, benchmarks and quality standards.
- Working with team members to generate ideas for on-going and continuous improvement to service delivery.
- Develop a comprehensive knowledge of the service/product area being supporting and understanding the products and services supported by NOCN Group as a whole.
- Active participation in team meetings - suggesting ways of improving the efficiency of the team and the quality of service provided.
- Meet, and consistently strive to exceed, customer expectations internally and externally.
- Deal with complaints ensuring a resolution is sought and actioned.
- Escalate issues that impact on the customer experience, or business effectiveness, immediately to a Team Leader.
- Provide a point of contact for accurate advice and a prompt and comprehensive resolution to queries.
- Process customer information accurately and efficiently.
- Representing the Customer Services team on projects internal and external as required.
- Any other duties as required by line manager.

**Key Requirements, Qualifications and Knowledge**:

- Be educated to Level 2 in Literacy and Numeracy.
- Have experience of working with diverse customers and stakeholders.
- Have knowledge of Microsoft office.
- Have excellent communication skills.
- Have excellent planning and administration skills.
- Be committed to the highest standards of quality in work.
- Customer Service Qualification.
- Experience of working with card schemes/or Awarding organisations.
- Knowledge of the construction/education sector.

**Application Instructions**:
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: £22,199.00-£26,509.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site p



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