Sales Co-ordinator

5 months ago

King's Lynn, United Kingdom Palm Paper Limited Full time

**Job overview**:
Co-ordinate the Sales for UK newsprint, Kraft Linerboard (KLB) and Corrugated Case Material (CCM) customers. Planning the production for Kings Lynn PM7 and CCM imports to UK, providing on call support and back up for the Production Planning Manager.

**Job description and main responsibilities**:

- Manage the UK based newsprint, KLB and CCM customer accounts
- Process newsprint, KLB and CCM orders on the Tieto system
- Coordination of the production trim patterns for customer orders on the PM7 newsprint machine
- Ensure that optimum planning efficiency is achieved and customer delivery expectations are maintained
- Co-ordinate PM7 optimisation based upon the mix of customer orders received and machine requirements, incorporating lead time and capacity management controls
- Manage stockholding levels for Lynn PM7 customers, across a range of multiple product grades
- Manage stockholding levels in external warehouses for CCM and KLB
- Manage CCM customer stocks and co-ordinate the shipping requirements to maintain adequate stock coverage
- Ensure that customer orders are made within specified time criteria, meet with contractual commitments and manage customer demands
- Manage customer complaints regarding deliveries, manufacturing, stock holding levels and invoicing. Direct the complaints to the appropriate persons for prompt resolution
- Generate credit/debit notes and rebates through the Tieto system
- Work in conjunction with other departments and colleagues in Germany
- To comply with all UK & European H&S legislation
- To comply with all company policies and procedures

**Secondary responsibilities**:

- Deputise for the Production Planning manager during peak times, on call and during absences
- Sales cover for Newsprint, CCM & KLB during peak times and absences
- Spreadsheet maintenance on a weekly basis
- Customer stock lists
- Problem solving

**Essential knowledge, skills and experiences required**:

- Previous experience in Sales and Administration
- Previous customer focused experience
- GCSE’s all at grade C and above
- AS & A Levels or equivalent
- Degree level or equivalent
- Advanced Microsoft skills including excel
- Excellent communication skills, both verbal and written
- Highly organised, trustworthy and responsible
- Organised
- Good telephone manner/ communications
- Team worker
- Flexible
- Efficient
- Willing and keen to learn more about the industry
- Good time keeping

**Desirable knowledge, skills and experiences required**:

- Previous experience using automated ordering systems
- Previous experience in stock and order control

**Company overview**:
The Palm Group employs 4,200 staff across Europe and is divided into three areas of business: Recycling, Paper and Packaging, with its Head Office in Aalen, Germany.

Palm Paper Limited (PM7) is the UK site for the Palm Group, manufacturing newsprint paper. PM7 is the world’s widest, largest and most powerful newsprint machine in the world with the capacity to produce 400,000 metric tonnes of newsprint per annum.

Palm Recycling Limited also based at PM7 is responsible for suppling Palm Paper Limited with the required waste paper. Carrying out collections and recycling services for the public sector and for commercial clients.

Production, sales, logistics and finance for the UK site for both Palm Paper Limited and Palm Recycling Limited is all ran out of PM7.

**Benefits**:

- Annual leave of 25 days per annum plus bank holidays, increasing by 1 day every third year to a maximum of 30 days per annum plus bank holidays
- Private Healthcare
- Life insurance
- Salary Sacrifice Pensions at 4% Employer and minimum of 4% Employee
- Salary Sacrifice Cycle to Work scheme
- Salary Sacrifice Electric Vehicle Scheme
- Occupational sick pay, starting at 50% for 6 weeks and progressing to 80% for 6 months, plus SSP

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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