Customer Service Expert

1 week ago


King's Lynn, Norfolk, United Kingdom NOCN Group Full time
Role Overview
NOCN Group is an educational charity whose core aim is to help learners reach their potential and organisations thrive. As a Customer Co-ordinator, you will play a vital role in delivering a professional customer experience, exceeding our customers' expectations. You will be responsible for providing accurate advice, guidance, and information to internal and external customers, processing financial transactions, and ensuring delivery of workload meets required specifications.

About the Role
This exciting opportunity is based in King's Lynn, working closely with our CPCS Team. Reporting to the Customer Service Team Leader, you will support the delivery of NOCN Group's professional customer service. The successful candidate must be educated to Level 2 in Literacy and Numeracy, have knowledge of Microsoft office, and excellent communication skills. A Customer Service Qualification or experience working with card schemes/or Awarding organisations is desirable but not essential.

Responsibilities
- Provide accurate advice, guidance, and information to internal and external customers
- Accurately capture customer information and process financial transactions
- Resolve enquiries first time
- Ensure delivery of workload meets required specifications, service level agreements, benchmarks, and quality standards

What We Offer
NOCN Group offers a competitive salary of £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits, including health insurance, pension scheme, and annual leave entitlement. Our company values diversity and inclusion, and we welcome applications from people of all backgrounds.

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