Customer Experience Specialist

2 days ago


King's Lynn, Norfolk, United Kingdom NOCN Group Full time

About the Role

NOCN Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Co-ordinator. This exciting opportunity will provide the successful candidate with the chance to work in a dynamic environment, delivering exceptional customer service and exceeding expectations.

Key Responsibilities

  • Provide accurate advice, guidance and information to internal and external customers in line with organisation rules, policies, procedures and values.
  • Accurately capture customer information and process financial transactions as per work instructions and corporate guidelines.
  • Taking ownership over each customer experience, ensuring the customer receives an excellent standard of service every time through whichever media it comes into the business.
  • Resolve enquires first time.
  • Ensure delivery of workload is completed to required specifications, service level agreements, benchmarks and quality standards.

Requirements

  • Be educated to Level 2 in Literacy and Numeracy.
  • Have knowledge of Microsoft office.
  • Have excellent communication skills.

About NOCN Group

NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, assured short courses, SMART job cards, assessment services, consultancy, and research.

We welcome applications from people of all backgrounds, especially those under-represented in the sector. As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging.



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