Customer Service Specialist
6 months ago
**About The Role**:
**RAC** have exciting opportunities for **Customer Service Specialists** to join our team in **Bescot **on a **Permanent basis** working within our friendly and welcoming **Out of Hours BAC team**
We have Part time and Full time opportunities available.
Monday-Sunday,
**Night shifts** between
**21:30-06:30** - working pattern will be
**5 on 3 off.**
19hours per week - £10294.96 + Night allowance
25hours per week - £13540.81 + Night allowance
35hours per week - £18969.04 + Night allowance
**Benefits and rewards**:
- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:
- **FREE** on-site **parking**:
- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts** **on big brands, hotel stays and days out**
This **overnight** position will require you to make both inbound and outbound calls to customers, you will also receive inbound calls from our patrol team, contractors and flatbed drivers requesting updates or any additional information they may need before arriving the scene of a breakdown. As well as speaking with RAC Colleagues, you can also expect to be speaking with our customers over the phone providing them any necessary updates they may need to know about their breakdown such as ETA updates.
**Key Accountabilities include**:
- Have the ability to identify customer delay and work with the wider Customer Service team to gain a resolution and where appropriate agree alternative deployment decisions
- Ensure compliance to our processes and contractual agreements
- Effectively communicate to our customers, our plans to resolve their situation and manage their experience through to completion
- To achieve the performance objectives required by the business
- Have a high level of engagement with various key internal and external contacts
- To deliver effective deployment decisions through RAC Resources and the RAC Contractor network to our customers in a timely and efficient manner
Together we are all **#OrangeHeroes
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