Service Excellence Specialist

2 months ago


Walsall, Walsall, United Kingdom beBee Professionals Full time £22,000 - £28,000

At beBee Professionals, we are looking for a Service Excellence Specialist to deliver outstanding customer service. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about our products and services.
  • Resolve customer complaints efficiently and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume inquiries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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